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Patient Liaison and Support Coordinator
3 months ago
Job Overview
An exceptional opportunity has emerged for a dedicated and enthusiastic individual to become a part of our Patient Liaison and Support Team.
This position entails offering assistance, guidance, and support to individuals who have inquiries or grievances regarding various facets of care. You will be tasked with collaborating with Trust personnel to facilitate prompt resolution of issues and to assist with the Trust's formal complaint procedures. The ideal candidate will thrive in a dynamic environment, adept at addressing concerns while engaging with patients and their families.
The successful applicant is expected to exhibit outstanding verbal and written communication abilities, be adaptable under pressure, and demonstrate initiative.
Informal visits are encouraged for candidates who are shortlisted for interviews.
Main Responsibilities
- Engage with the public and colleagues through telephone, email, and face-to-face interactions.
- Manage patient liaison inquiries from the public promptly and effectively.
- Ensure incoming correspondence is received and distributed appropriately, addressing all complaint-related communications swiftly.
- Coordinate meetings and arrange suitable hospitality and venues as necessary.
- Prepare reports, presentations, and visual data to support the work of senior management as requested.
- Perform administrative tasks such as photocopying and filing as needed.
- Maintain a secure and effective patient liaison database, adhering to confidentiality and data protection regulations.
- Act as the primary point of contact for patient advice and liaison services, addressing inquiries with efficiency, empathy, and professionalism.
- Log all complaints into the formal complaints database within the required timeframe.
- Provide a first response to inquiries received via telephone, email, or in person, ensuring confidentiality and professionalism.
- Report any abusive behavior from patients or callers through the appropriate channels.
- Ensure compliance with departmental and Trust policies, maintaining confidentiality at all times.
- Handle sensitive information with discretion, requiring strong communication skills.
- Maintain accurate records and an organized filing system, ensuring timely updates.
- Regularly audit the quality of data entered into the patient liaison and complaints databases.
- Collaborate with management to ensure database accuracy and reliability of information.
About Us
We are committed to providing exceptional care and support to our community, striving for excellence in all we do. Our organization values diversity and welcomes talent from all backgrounds.
If you share our commitment to making a positive impact on the lives of patients and their families, we would be pleased to hear from you.
