Housing Officer
3 days ago
**Job Title**:Housing Officer (6 Months Fixed Term Contract)
**Base Location**:Burnley, Hyndburn, Rossendale, Pendle
**Salary**:£24,500 per annum
**Working hours**:Full Time, 37.5 hours per week (typical working hours Mon-Fri 09:00-17:00. You will be required to be on call rota on average every 10 weeks)
You are required to have a **valid UK driving licence** for this role. You will be provided with a company car.
On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
Our Housing Officers (HO’s) are responsible for ensuring compliance with the AASC Contract, company policies, processes and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. We are recruiting for a HO to join our busy NW team, covering the Wigan area and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards.
This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your outstanding organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel on occasions so you must hold a valid UK drivers’ licence and be enthusiastic about taking on a range of accountabilities such as:
- Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
- Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
- Report all property faults identified, correctly categorising them for appropriate response.
- Complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.
- Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
- Respond to customer complaints
**What you’ll need to do the role**
Whilst experience in a previous property related role is beneficial, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc.
You will have strong communication skills and be confident managing conflict.
**Why Serco**
- Meaningful and vital work:_ As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
- A world of opportunity:_ Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
- Great people:_ You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
**What we offer**
- Pension - 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- A safe and supportive culture
- A company passionate about diversity and inclusion
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
**Apply**
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
-
Specialist Housing Partner
7 months ago
Burnley, United Kingdom ACCENT housing Full time**Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...
-
Specialist Housing Partner
7 months ago
Burnley, United Kingdom ACCENT housing Full time**Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...
-
Housing Benefit Assistant
7 months ago
Burnley, United Kingdom TKB Housing CIC Full time**Overview** We are seeking a diligent and proactive Housing Benefit Assistant to join our dynamic property management company. Housing Benefit Assistant will play a crucial role in managing the company's accounts receivable and ensuring timely collection of outstanding income. This position requires a keen eye for detail, strong organisational skills, and...
-
Housing Officer
2 days ago
Burnley, United Kingdom Serco Plc Full time**Housing Officer** **AASC - Burnley** **6-month FTC** **Full Time 37.5 hrs, Monday - Friday** **Salary £25,00 Per annum** Here at Serco we have an opening for an experienced Housing Officer on a 6 month FTC with strong interpersonal skills to work our AASC contract. AASC offers a range of improvements, with particular focus on assisting individuals...
-
Head of Social Housing
7 months ago
Burnley, United Kingdom Sell UK Property Ltd Full time**Head of Social Housing** **Salary**: Negotiable **Location**: Head Office, Burnley, Lancashire **About Us**: Our Property Group (consisting of Sell UK Property, Rent UK Property and Find UK Property) is the landlord of almost 2,000 homes in the North of England and about 300 additional properties are added each year (which we buy ourselves and renovate...
-
Head of Social Housing
6 months ago
Burnley, United Kingdom Sell UK Property Ltd Full time**Head of Social Housing** **Salary**: Negotiable **Location**: Head Office, Burnley, Lancashire **About Us**: Our Property Group (consisting of Sell UK Property, Rent UK Property and Find UK Property) is the landlord of almost 2,000 homes in the North of England and about 300 additional properties are added each year (which we buy ourselves and renovate...
-
Head of Social Housing
7 months ago
Burnley, United Kingdom Sell UK Property Ltd Full time**Head of Social Housing** **Salary**: Negotiable **Location**: Head Office, Burnley, Lancashire **About Us**: Our Property Group (consisting of Sell UK Property, Rent UK Property and Find UK Property) is the landlord of almost 2,000 homes in the North of England and about 300 additional properties are added each year (which we buy ourselves and renovate...
-
Housing Support Professional
4 weeks ago
Burnley, Lancashire, United Kingdom Ashberry Recruitment Full timeAt Ashberry Recruitment, we are seeking a skilled Housing Night Support Officer to join our team in the Burnley area. This is an ongoing opportunity that requires exceptional support skills and experience in housing management.Job Description:Key Responsibilities:Conduct thorough client needs and risk assessments for all referralsDevelop and implement...
-
Housing Support Worker
6 months ago
Burnley, United Kingdom 4M Recruitment Full time4M Recruitment are currently recruiting for a Housing Management Support Worker to work for a rewarding Charity who provide practical help and personalised support through their education, housing, justice and health and wellbeing services. - Monday - Friday - 8 hours per day - 9am - 5pm and 2pm - 10pm shift on rota - Home working between property and office...
-
Payroll and Compliance Officer
2 weeks ago
Burnley, United Kingdom Rotherwood Full timeJob Description:We are seeking a highly organized and detail-oriented Payroll and Compliance Officer to join our team in Burnley, Lancashire. As a key member of the Finance Team, you will play a critical role in ensuring accurate and timely payroll processing, as well as maintaining compliance with regulatory requirements.Key Responsibilities:Manage the...
-
Homes Marketing Officer
5 days ago
Burnley, United Kingdom Accent Group Limited Full time**Who are Accent?** We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers. We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable -...
-
Homes Marketing Officer
5 days ago
Burnley, United Kingdom Accent Group Full time**Who are Accent?** We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers. We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable -...
-
Office Administrator
7 months ago
Burnley, United Kingdom UK Restoration Services Full timeUK Restoration Services is a tradition building contractor, working around the UK restoring Private Houses, Cottages, Estates, Churches, Monuments, Grade 1 & 2 Listed Buildings & also carrying out new Construction. Working in both the Commercial & Private sector. **Attributes**: Strong administration experience, with excellent organisational skills. Good...
-
Coordinated Projects Officer
2 weeks ago
Burnley, Lancashire, United Kingdom Simpson Booth Limited Full timeSimpson Booth Limited is hiring a skilled Coordinated Projects Officer to support our project teams.The ideal candidate will have excellent communication and coordination skills, with the ability to ensure timely and accurate data is prepared and reported to support decision-making processes.Main Responsibilities:Coordinate and update departmental planning...
-
Purchase Ledger Officer
1 month ago
Burnley, Lancashire, United Kingdom Kenton Black Ltd Full timeJob Summary:Kenton Black Finance is recruiting a Finance Transactions Officer on a full-time basis for 6 months to support a values-led organisation in the Burnley area.The role is 25 hours per week, Monday to Friday, in a fast-paced environment. The ideal candidate will have purchase ledger experience and be proficient in IT, including Microsoft Office and...
-
Safety Officer
7 months ago
Burnley, United Kingdom ESP Play Full timeDue to the continued and exciting growth plans of ESP Play, ESP Play Parks and QUEST Electrical we are looking to bring the health and safety management of the group in house. This is a fantastic opportunity for someone who wants to implement their training and knowledge, building their experience and continually improving our practices with a robust...
-
Head Office Admin Assistant or
7 months ago
Burnley, United Kingdom BAAS Construction Limited Full timeWe are currently looking for an accounts assistant or (Trainee) for our office in Burnley to add to our team, we are a general building contractor working within the social housing and private sectors. **Accounts Assistant - you should possess the following qualities** 1. Excellent verbal communication skills with a good telephone manner 2. Good written...
-
Finance Transactions Officer
2 months ago
Burnley, United Kingdom CV-Library Full timeYOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE AND NOT REQUIRE A SPONSORSHIP TO APPLY FOR THIS POSITION, PLEASE OTHERWISE DO NOT APPLY AS YOUR APPLICATION WON’T BE PROCESSED** You must meet all the ‘essential criteria’ also for your application to be considered. Company details and job overview: Kenton Black Finance...
-
Finance Transactions Officer
1 week ago
Burnley, United Kingdom Kenton Black Limited Full time**YOU MUST BE RESIDING IN THE UK CURRENTLY, HAVE UK BASED EXPERIENCE AND NOT REQUIRE A SPONSORSHIP TO APPLY FOR THIS POSITION, PLEASE OTHERWISE DO NOT APPLY AS YOUR APPLICATION WONT BE PROCESSED** Is this your next job Read the full description below to find out, and do not hesitate to make an application.You must meet all the essential criteria also for...
-
Resettlement and Community Liaison Officer
4 weeks ago
Burnley, Lancashire, United Kingdom Ashberry Recruitment Full timeWe are looking for a motivated and experienced Housing Night Support Officer to fill an ongoing position in the Burnley area. This role offers the opportunity to make a real difference in the lives of individuals and families.About the Role:Key Responsibilities:Undertake comprehensive client needs and risk assessments to identify areas of supportCollaborate...