Specialist Housing Partner

5 months ago

Burnley, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.

Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

**About the Role and Person**
- 35 hours per week
- Permanent

**Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you**:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
- To be responsible for the day-to-day management of the Specialist Housing Scheme building including reporting repairs and ensuring the building remains safe and compliant. Provide an efficient, effective and responsive service to the Tenants of the scheme.
- You will have a visible presence in schemes, you are the first point of contact for our customers and responsible for their experience with Accent Group
- To proactively to lead on and manage all aspects of Housing Management, including ASB, Arrears, Tenancy reviews, account management, sign ups, manage the whole customer journey.
- Manage older person and vulnerable person schemes, ensuring buildings (including internal/external communal areas) are managed in line with Health and safety requirements, including the completion of compliance checks, reporting repairs addressing and managing ASB.
- Assessing customers needs and support them to address any needs such as isolation, working with agencies, additional support to raise repairs etc.

**What you’ll bring**:

- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- A proven track record of utilising a multi-agency approach and range of tools to manage anti-social behaviour.
- An understanding of safeguarding within a housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).

***For a full job description of this role please click **here**.**

**Location**

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

**Salary**

The spot salary for this post is £29,000 for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

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