Customer Service Advisor
3 weeks ago
Do you thrive on providing excellent customer service? Do you want to move into the world of logistics? Do you enjoy working as part of a team and are on the lookout for a role that will truly contribute towards your development? We want to hear from you
Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in **Peterborough**. Working on a full-time, permanent contract, you will be required to work Sunday-Thursday, covering the hours of 06.00-14.00.
**Pay, benefits and more**:
We’re looking to offer a salary of **£23,000** per annum. In addition, we offer 25 days of annual leave (plus bank holidays), as well as the option to buy additional days. Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more
**What you’ll do on a typical day**:
- Develop and manage relationships with customers
- Contact customers via direct outbound telephone calls to advise of updates with regards to delivery status
- Liaise closely with the operations teams to fulfil customer requests
- Collate and produce reports and KPIs on a daily, weekly, and monthly basis
**What you need to succeed at GXO**:
- Previous experience working within a customer service team
- Confident and highly motivated with excellent teamwork ethic
- Good level of Microsoft Office, including excel
- High attention to detail and accuracy with strong organisational skills
**We engineer faster, smarter, leaner supply chains
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