Customer Service Advisor

3 weeks ago


Peterborough, United Kingdom Steer Automotive Group Full time

Customer Service Advisor

Lovells Pronto, Powered By Steer

Peterborough Pronto

Ref: VA1806

Perks

Health Benefits: cycle to work 20 days annual leave plus bank holidays Training and Development: We provide opportunities for ongoing training and skill development. Any many more coming soon

*** Exciting opportunity to join the front of house team at our Pronto Peterborough site ***

About the Role

​Within this role you will be responsible for operating front of house, this includes direct customer contact alongside offering support in a variety of different ways. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us.

​You will be responsible for:

Delivering a fast and efficient service to insurers and customers. Administering customers files correctly, whilst building a genuine rapport. Handling telephone and email enquiries, both inbound and outbound. Working to targets to achieve team and individual goals. ​Satisfaction targets in the form of customer feedback.

​About You

​It is essential that you have excellent customer service skills, the ability to multitask, good organisational skills and the ability to work in a fast-paced environment.

You will also have a professional telephone manner as well as be able to communicate effectively via email and in person. You will be a team player, as well as be able to work individually to achieve daily targets.

If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today



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