Customer Service Advisor
2 weeks ago
**About Us**
Green Giant Storage is an outdoor containerised self storage facility in Peterborough, Cambridgeshire. Having just recently opened this new site in Peterborough, our goal is to provide a high standard of service from the first impression all the way through to the process of when they leave us. We’re looking for likeminded, hardworking and motivated individuals to join us on our journey.
We offer a **competitive salary** plus **monthly bonus earning potential**, opportunity for **development** and a high level of **autonomy and responsibility** within the role.
**The role**
We are seeking an individual who is highly motivated, professional and organised to work in a small team. The Customer Service Advisor is involved with a wide range of activities including
- handling customer enquiries (whether new customers or existing customers)
- processing customer payment collections and chasing overdue customers for payment
- sales - helping to maximise the occupancy of storage units e.g. by contacting local businesses.
- handling telephone and online sales,
- data input tasks
- general reception duties
The successful applicant will be enthusiastic and flexible with the ability to provide a high standard of administrative support whilst promoting company activities and providing excellent customer service. We are looking for someone who is friendly and has excellent communication skills. Previous administrative experience, general IT skills and the ability to manage own workload are essential.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary**: £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Peterborough (required)
Work Location: In person
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