IT Customer Service Advisor
3 weeks ago
**Reference**
417171
**Salary**
£11 - £11/hour
**Job Location**:
- United Kingdom - England - East of England - Cambridgeshire - Peterborough
**Job Type**
Permanent
**Posted**
09 February 2023
Interaction Recruitment are recruiting for our Peterborough based client for a full time temp to perm IT Customer Service Advisor.
Location - Peterborough
Starting Salary £11 per hour (£21450 PA)
This role is key in building and retaining a long-lasting relationships with our clients existing customer base by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations
The Role:
- Optimise the customer experience and secure satisfied customers
- Support every customer by providing fast and easy solutions to simple customer enquiries
- Log relevant customer information to improve the business and the customer experience.
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Fulfil daily business tasks in line with operational routines, regulations and guidelines.
The Person:
- Have worked with a Customer Service centre or Contact Centre before
- Enthusiastic and able to work with others in a team.
- Good listening and communication skills in both verbal and written form.
- Ability to work in a multitude of systems, handling more than one task at the time.
- Stress-resistant and able to work in dynamic environment.
- Ideally have an interest in IT or a qualification in IT but this is not essential
Working between the hours of 8am - 8pm 5 days out of 7 (8 hour shifts within this time)
This is a temporary to permanent position via Interaction Recruitment
**Contact information**:
Michelle Hines
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