Call Management Executive

4 days ago


Poole, United Kingdom i247 Group Full time

**When will I work?** You will work 40hrs per week between the hours of 7am and 7pm, Monday to Friday.

**What will I be doing?**

As the Call Management Executive, your main duties will include:

- Real time call management in a Contact Centre.
- Phone system management.
- KPI, statistic and report analysis.
- Providing MI to stake holders within i247group.

**Do I need experience?**

To be considered as our Call Management Executive:

- It is essential to have a hard-working ethic, strong communication skills and experience in working in a Contact Centre environment.
- You will be able to drive statistical insight and supply KPI/MI information to management, highlighting trends and strategies to improve.
- Real time resource management and forecasting.
- Experience working with telephony and work force management systems.

**About you?**

You will be a pro-active individual who is driven to deliver. Working with Operational management to deliver performance strategies and achieve KPI’s criteria.

**What’s to like about working here?**

We’re a team, that likes to work, win, and have fun together. You can get involved in our internal reward schemes, let your hair down on fun nights out, throw shapes at the Christmas party, or support our designated Charity by raising money and participating in events.

We also provide support and understanding for those that are looking for a job to compliment a busy home life, and development opportunities to those who are looking to forge a successful profession

Why not enquire and join a growing business that cares about people and what we do

Speak to you soon

**Salary**: Up to £27,000.00 per year



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