Call Monitoring
3 days ago
**_INSURANCE CALL MONITORING & OPERATIONS ASSISTANT - POOLE - < £25k_**
**_Cowell Recruitment_** _are delighted to be assisting our client in their search for a **Call Monitoring & Operations Assistant based in Poole Dorset.**_
**_What we are looking for: _**
- _Experienced in Call monitoring and back-office operations within the insurance industry. Professional, adaptable and keen to grow and develop in the business. You will be assisting the Compliance Manager ands management in the training plans, staff training, file and telephone audits and general office administration._
**_Main duties (but not limited to)_**
**_
- _**_Assist managers, and colleagues with the implementation of the business T&C Scheme _
- Undertake and manage file/call audits in line with the business T&C Scheme and monetary oversight requirements _
- Identify and feedback any training or compliance risks to departmental management and Chief Operating Officer _
- Advise and assist line managers with training and monitoring to ensure consistent and appropriate advice is provided to clients _
- Work with Compliance Manager to ensure that systems and controls in place to meet regulatory expectations _
- Advise and support line managers and provide guidance on regulatory matters as appropriate _
- Undertake general administration and compliance related reports _
- Assist Compliance Manager with FCA returns and insurer audits as appropriate _
- At all times ensure the fair treatment of Customers is made the priority and, in respect of all business activities undertaken, that the principles of Treating Customers Fairly are actively considered and acted upon. _
- Promote, support and endorse Companies Mission and Values to deliver a culture of pride, passion and expertise _
- Other duties as directed by Line Manager_
**_What do you get?_**
- _Competitive basic salary up to £25K_
- _Company pension scheme_
- _Benefits_
- _Congenial working environment_
- _Monday - Friday_
**_Cowell Recruitment is an equal opportunities recruiter. Only applicants with full right to work (RTW) and industry experience will be considered for this role. E&OE._**
**Job Types**: Permanent, Full-time
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Poole: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Call Monitoring within the insurance sector: 1 year (required)
- Quality assurance: 1 year (preferred)
- Insurance: 1 year (preferred)
Licence/Certification:
- Cert CII (preferred)
Reference ID: CR - CM-Ins-Poole01
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