Guest Experience Executive

3 days ago


Poole, United Kingdom Tru Talent Full time

**Guest Experience Executive**

**Location - Poole, BH13/14**

**Salary - £12-£13 per hour + commission**

**Hours - Part time, 5-15 hours per week, flexibility required as this may include weekends**

**Temporary to ongoing**

Our client is looking for a Guest Experience Executive to join their exciting premium hospitality brand which is based in Sandbanks, Dorset and offers high end staycation with a bespoke service and package. They also provide a wide range of experiences thatguests have available to book in addition to their premium residences, and can be tailored according to the guests' individual preferences.

**Responsibilities of the Guest Experience Executive**:

- Provide a first class check in and tour of the property for the guests this includes identifying any areas of the property that need to be explained.
- Lead and personally facilitate interactions with our Guests at appropriate times to create a lasting positive impression.
- Build a rapport with the Guests before and at their check in, identify their interests to see how the experience packages could meet them.
- Provide guests with quick and accurate responses.
- Ensure you are an expert in the product knowledge and the local area for fine dining and other five-star related products that could be on offer to Guests.
- Liaise with housekeeping and maintenance teams when necessary.
- 2+ years of experience in high end hospitality in a guest facing role.
- 2+ years of experience within reservation management/concierge.
- Personable and a professional appearance.
- High attention to detail.
- Flexibility towards seasonal working arrangement.
- Their own transport as they will be in multiple locations.

If you think this exciting and unique opportunity is for you, then please submit your CV to or call Aimee on.



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