Call Handler

3 weeks ago

Poole, United Kingdom Jobshop UK Limited Full time

Our client a growing retail business is looking for a customer service professional to join their team to provide efficient answering of phone and appropriate direction of enquiries.

**Responsibilities**

- Being the first point of contract, efficiently answer all telephone calls to the store by responding positively to customer enquiries and direct them to the appropriate department
- Respond positively to and resolve customer complaints
- Undertake diary management to ensure customers receive advice about when we can provide them with an appointment closest to their requested time and date
- Ensure customers receive a positive and friendly approach to excite them about their planned visit and that they are advised of the current promotions and any relevant contact lens or product information
- Ability to develop knowledge of company products and procedures
- Chase up missed appointments for customers
- Liaise with other departments to facilitate seamless customer management
- Ensure customer details are requested in an empathic manner and are advised when their glasses are ready or delayed
- Carry out all administration duties relating to the Call Centre
- Ensure customers receive a reminder call/text and have their calls answered in a prompt, clear and friendly manner with their needs satisfied
**Key Skills**
- To build rapport and have the ability to adapt and respond to a number of varying queries from customers and colleagues
- Excellent customer service skills
- Comfortable to take volume calls
- Competent to update computer systems
- Flexible attitude and efficient manner

40 hrs/week worked on a rota basis over 7 days including occasional weekend working

**Benefits**:

- Pension
- 28 days holiday
- Quarterly socials

**Benefits following success completion of probationary period**
- Health plan
- Glasses vouchers
- Bonus scheme

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