Travel Claims Handler

2 weeks ago


Poole, Poole, United Kingdom Tall Grass Recruitment Full time

About the Position

Tall Grass Recruitment is seeking a Travel Claims Handler to join our team. This role involves being the initial point of contact for customers facing unexpected challenges during their travels. The successful candidate will have excellent communication skills and the ability to empathise with customers.

Duties and Responsibilities

  1. Claims Evaluation: Evaluate claims and verify insurance policy coverage.
  2. Information Gathering: Collect necessary documents and information to proceed with claims.
  3. Efficient Resolution: Resolve claims efficiently and provide first-class service.
  4. Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.

Requirements and Qualifications

  • Technical Skills: High competency in computer usage.
  • Experience: Previous call centre or customer service experience preferred.
  • Communication: Confident and clear communicator with exceptional verbal and written skills.
  • Organisation: Highly organised with good attention to detail and the ability to multitask.

Benefits and Perks

  • Salary: £25,000 - £29,562 per annum.
  • Hybrid working arrangement (after probation period).
  • Comprehensive training and onboarding.
  • Free Health Cash Plan worth £1,700 per annum.


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