Commercial Underwriting Assistant

2 days ago


Poole, United Kingdom GEO Full time

**Role Summary**:
**Location**:
This is a **Home-based role** with occasional travel to the **Poole** office.

**What’s in it for you?**

Along with the great people you would be working with in this role, we offer an excellent set of benefits which would include the following:

- Employer pension contribution of 6% (providing you, the Employee provides 2%).
- Life Assurance at X4 of your base salary.
- Group Income Protection.
- Generous annual leave entitlement.
- Flexible benefits.
- Study support options available.
- Progression opportunities throughout the Group.

**Main Responsibilities**:

- Be able to answer all broker non underwriting queries relating to the Marine Trade / Marine Commercial products.
- Accounts / credit control issues and queries.
- Broker development - calling brokers offering help and advice on the system and products.
- Deal with agency queries as they arise.
- Process premium into Brokertech / Database and correct any queries that arise.
- Completing the claims frame on Brokertech / Database.
- Provide administration support when required.
- Ensure the loss ratios and targets are achieved.
- Personal development.

**Skills and Experience**:

- Excellent IT skills
- Excellent telephone manner
- Broker focused
- Organised and methodical
- Ability to identify problems and provide solutions
- Excellent understanding of the products

**Personal Qualities**:

- Approachable & accessible.
- Common sense & a good sense of humour.
- Build good rapport & relationships ‘make brokers feel special’.
- Fast & efficient.
- Helpful & reliable ‘do what we say we will do’.
- Flexible & passionate about what you do.
- Ability to work in a team environment.
- Good communication skills (written and verbal).
- Demonstrate problem solving abilities/underwriting capability.
- Attention to detail and accuracy with a pride in what you do.
- Good time keeping, with a flexible approach to the demands of the business during peak periods.
- Ability to work to deadlines and manage workload and priorities effectively.
- Communicates & listens effectively with colleagues and clients.

**#LI-SR1



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