Senior Receptionist

5 months ago

Bristol, United Kingdom Willow Chiropractic Full time

**Senior Receptionist (Chiropractic Assistant) - Willow Chiropractic**

Are you naturally organised, caring and a great communicator with experience in quality customer service or sales? As a Chiropractic Assistant, you will play a key part in the patient’s experience and the success of the business. This role is focused on delivering the highest standards of service to ensure our clinic diaries are full and we are providing the people of Bristol the opportunity to live a life which is more fully alive; healthy, mobile, pain free and without reliance on medication. You are the first person the patient meets; you will organise their care and guide them on their chiropractic journey. Overseeing the organisation of the clinic and supporting the chiropractic team, this is a busy role which requires focus, energy and attention to detail.

**About Us**:
At Willow, we're not just another health-care company - we're a movement that transforms lives. Over 12 years we have established ourselves as thought leaders in our profession, pushing boundaries and setting new standards. Our dedicated team of chiropractors are committed to providing exceptional care and empowering our patients to live their best lives, free from pain.

**Your Role and Responsibilities**
- Patient Services
- Shift flow and management
- Phone call quality
- Feedback Handling
- Clinic Organisation & Clinic Diary Management
- Prioritising your time
- Clinic financials
- Diary management
- Multi-Role Support
- Phone shifts from our head office
- Flexibility in working in more than one clinic
- Willow events (external and internal)

**Desired Skills and Qualities**
- **Fantastic Customer Service**: Experience in making every experience memorable and worthwhile
- **Great Team Player**:Knowing how to work with a team and encourage motivation
- **Exceptional Leadership**: Using your initiative to help work towards our vision
- **Creative Outlook**:Able to work towards the bigger picture and approach challenges from different angles.
- **Excellent Communicator**:Experience in understanding people and how to connect with them.

**Why Join Willow Chiropractic?**

**Key points**
- Earn up to £25K per year based on a 35 hour week
- Induction and training is provided
- Rotas are issued for 4 weeks and in advance
- Work within a supportive team.
- Ongoing coaching and development
- Employee chiropractic care discounts
- Team events
- Team coaching events
- Expenses
- Travel around the clinics and events
- **Opportunity for Impact**: This is not just another receptionist role - it's a chance to be a change-maker and shape the future of many patient’s lives. You'll be front and centre in inspiring and supporting patients' health journey, be part of a high-performing team, and make a lasting impact on our growth story.
- **Entrepreneurial Spirit**: Join our dynamic and growing team, where innovation and entrepreneurial thinking are actively encouraged. We foster a culture of continuous improvement, constantly seeking opportunities to enhance our patient experience and elevate our industry presence.
- **Thought Leadership**: Be part of a team that pushes boundaries, revolutionising chiropractic care and leading the way. As a Chiropractic Assistant, you will be at the forefront of our profession, driving our customer service and clinic organisation that position us as ambassadors in patients' health journey.
- **Supportive Environment**: At Willow Chiropractic, we value personal development and ensure our team members are equipped with the tools and resources they need to succeed. You'll be supported by the leadership team and have access to professional development opportunities.

**Location**:
Accross our clinics in Bristol and surrounding area, therefore access to a car is essential.

**Salary**: £19,110.00-£24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Weekend availability

Application question(s):

- Do you have a right to work in UK and be able to commute or plan to relocate before starting work?
- Could you share why would you like to work with Willow Chiropractic?
- What do you like to do in your spare time/hobbies etc?

Licence/Certification:

- Driver license and access to a car (required)

Work Location: In person

Reference ID: Mar24 Bristol

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