Corporate Receptionist

3 months ago

Bristol, United Kingdom Ward Security Ltd Full time

If you are looking for a new challenge and work in the security industry, then we would love to hear from you.

The position requires you to have a high level of self-presentation, customer service & communication skills are essential along with a positive/helpful attitude.

**Position**: Corporate Receptionist

**Pay rate**: £13.50per hour

**Shift Pattern**: Monday to Friday, 0800 - 1800

**Location**: The Fairfax Bristol

**Job Introduction**

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

**Role Responsibility**
- Act as first point of contact for all queries in an efficient and concise manner
- Meet and greet all visitors and advise host of visitors arrival
- Act as point of contact for incoming calls.
- Operate switchboard in a timely and professional manner
- Effectively build and maintain professional relations with both internal and external contacts
- Up keep of meeting rooms and report any issues to the Facilities team
- Replenish Front of House refreshments when required
- General administrative support.
- Providing Health and Safety information for new starters (i.e. New Starters Building Induction)
- Keep reception tidy and presentable
- Meet and greet visitors, contact their hosts
- Update daily visitor list
- Assist with visitor pass requests when required following security process.
- First class customer service
- Good keyboard skills and Excellent communication skills are required.
- Answer phone and book visitor parking spaces
- Provide input to the team regarding improvements to services
- Good working knowledge of MS Office
- Excellent communication skills, both verbal and written
- Professional and courteous telephone manner
- Experience of delivering excellent customer service both face to face and over the telephone
- Right to work in the UK without restriction
- Ability to liaise with people at a Senior Level

**Desirable**
- 5 GCSE’s A-C (including Maths & English) or equivalent
- Knowledge of customers services principles and practices
- Knowledge of administrative and clerical procedure
- SIA Badge

**WHO WE ARE**:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1000+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people, our people look after our clients. We aim to retain and attract the very best of both”.

**WHY WORK FOR US?**

Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online e.learning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, Flexible working arrangements, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer ReWard membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

**Job Type**: Permanent

**Salary**: £13.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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