Customer Service Administrator

5 months ago

Harrogate, United Kingdom Travail Employment Group Ltd Full time

£24,000 - £26,000, Harrogate, 25 Days Holiday Plus Bank Holidays, Training, Development & Progression, Small Friendly Office, On Site Parking, Close to Public Transport Links.

Due to continued business growth and expansion we are looking to recruit a Customer Service Administrator for this well established innovative engineering company based in Harrogate.

The main purpose of this role is to provide excellent customer service and support to clients. You will coordinate and organise the repair and upgrade of products, dealing with costings and logistics and you will report directly to the Operations Manager.

**Customer Service Administrator Responsibilities**:
To be the first point of contact for all customer enquiries
Deal with annual service and repairs of products
Liaise with customers, couriers and colleagues to process enquiries and orders
Maintain and update customer product database
Assist in processing returns
Maintain accurate records for both customer and manufacturing databases
Provide costings for repairs

**Requirements**:
Previous customer service experience
Good administration skills
Excellent organisational and communication skills
Good telephone manner
Able to multi task
Good IT skills, experience using a CRM system would be helpful
Experience in a manufacturing or industrial environment would be beneficial

This Customer Service Administrator role would suit someone who has worked in a customer service environment and dealt with enquiries, returns and complaints procedures. This role would suit someone who has worked as a customer support executive, customer service advisor, customer care coordinator or repairs and returns administrator.

This is an office based role. Standard hours of work are 09.00-17.30 with half an hour lunch break. However hours can be flexible if you wanted an earlier start and finish or wanted to work around school drop off. There is on site parking and the office is based close to the public transport links. There is a clean kitchen/canteen area for lunch with tea and coffee facilities along with a beer cooler for those 'Friday' celebrations

Please contact Nicola Wilson to discuss this role further or to send a copy of your CV.

Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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