Customer Service Advisor
5 months ago
**Company description**
We are an independent psychology practice with bases in Harrogate and Huddersfield specialising in neuro developmental assessments and emotional wellbeing therapeutic services for children, young adults, adults and families. We also undertake expert witness assessments.
We have been awarded NHS contracts offering combined neurodevelopmental assessments on behalf of NHS Trusts and therefore have both NHS and privately referred clients.
**Job description**
A Customer service advisor is required to support the day to day running of the private practice for a team of clinicians as well as key delivery, finance and administration linked to the NHS contracts and services we provide. The post holder will be working from our base in Harrogate.
Hours would be full time (9-5 Monday
Tasks include (but are not limited to):
- Customer Service Advisor
- Customer service enquiries
- Manage enquiries and resolving complaints
- Escalating enquiries to the appropriate team when required
- Monitoring and processing customer feedback and linking this in to management reports
- Providing information about the services we provide
- Responding to customer reviews
- Tracking customer service KPI's
- Managing telephone systems and taking calls
- Developing customer satisfaction processes and feedback loops
- Analysing customer feedback
- Monitoring brand mentions
- Engaging in customer conversations on social media platforms
- Customer service database development and management
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Processing incoming and outgoing paper and electronic mail
- Comply with GDPR, confidentiality and information governance at all times
Excellent customer service skills and experience of working in a customer services or related role.
Team player who can also work autonomously
Understanding of patient confidentiality
Ability to work under pressure and in a busy environment
Has initiative and can think on their feet
Great time management skills
Systematic and Efficient
Assertive
Reliable
Methodical
Customer service experience essential
Professional, friendly and helpful
Well presented
Positive 'can-do’ attitude
**Desirable**
Experience of using patient notes/ CRM/ accounting systems
**Training to be provided**:
Practice management software platform
Full Induction regarding service delivery processes.
**Additional information**
Holidays: 28 days per year plus bank holidays based on working 5 days per week.
Pension: Workplace pension
Employee benefits
Birthday day off
This is not a remote working position and therefore the post holder will be based at our premises at Windsor House, Harrogate, HG1 2PW
**Job Types**: Full-time, Temp to perm
**Salary**: £22,164.60-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Ability to commute/relocate:
- Harrogate, HG1 2PW: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Business administration/ accounting: 1 year (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Evolve CSM
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