Customer Service Advisor

5 months ago


Harrogate, United Kingdom Nigel Wright Group Full time

The Company

**Customer Service Advisor.**
**Harrogate**
**£24,000**
**40 hours per week. Flexible with start and Finish times and 1 day working from home.**

This is an exciting opportunity to join a well established manufacturing business in the Tech space. The business grew exponentially during covid with a turnover of £80 million and is growing from strength to strength, making this an exciting time to join and develop your career with this organisation.

About the Role
- Answering inbound calls quickly and efficiently, relaying correct information back and advising customers to resolve any outstanding issues
- Proactive reporting to customers regarding their orders or delivery issues.
- Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout
- Ensure thorough and concise notes are recorded throughout query process to provide a clear audit trail
- Investigate and resolve customer complaints, escalating root cause to management once resolved to aid preventative action to be taken
- Office experience with clear, professional, confident telephone manner
- Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers’ situation whilst actively listening to understand customers’ needs
- Proficiency in actively solving problems and influencing customers to accept outcomes
- Highly resilient and able to handle complaints, even when dealing with difficult customers
- Good practical understanding of working with Microsoft Office
- Ability to multi-task, be organised, agree priorities and meet deadlines

**Benefits**:

- Staff Discount of tech products
- Private Healthcare
- Complimentary eye test
- Life and Critical illness cover
- Regular Social events
- 22 days holiday plus bank holidays, with an extra day for every year of service up to 5 years.
- 40 hours per week. Flexible with start and Finish times and 1 day working from home.

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