Metered Estate

**JOB DESCRIPTION - Metered Estate & Customer Service Administrator (Permanent)**

Reporting to: Administration & Customer Service Manager

Employment Type: Full time, Permanent, 8am to 5.00pm Monday to Friday

**Business Information**

We are looking for a keen individual to join our LPG team. This is a full-time permanent role and a great opportunity to join our team. Our benefits package is better than most others and we work hard - but play harder than most

Northern Energy is a family friendly company based in Hampsthwaite, a small village just outside of Harrogate. Our aim is to serve local communities in the North of England with domestic, commercial, and agricultural oil and LPG. In addition, we offer various services, which complement our business. We pride ourselves in exceptional customer service and by being the best in terms of service and delivery.

**Role Objectives**:
Working as part of the LPG Team, ensuring we retain and grow our existing customer base, through providing a high level of customer service to all customers and prospective customers, managing the day-to-day administration processes within the LPG business.

Managing the metered estate processes for all depots for new and existing sites, invoicing customers, and negotiating contract renewals for sites, ensuring we follow the procedures set out by the CMA.

Main Responsibilities:

- To follow the procedure for all metered estate and new meter switches, incoming and outgoing, ensuring the deadlines set by the CC are adhered, checking the Legalesign portal daily for new acquisitions, keeping reports up to date.
- To manage the setup of accounts for new metered estates and new occupiers, ensuring all customer details are acquired and chased where necessary, including contract renewals.
- Invoicing all metered estate customers at the agreed intervals as per credits and estimating invoices when necessary.
- To deal with customer queries and requests in a professional and pleasant manner to a satisfactory conclusion, within the set time scale, thus maintaining a high level of customer service, ensuring we are meeting our customers' expectations.
- Answering and dealing with telephone calls as a priority.
- To ensure movers and new occupier details are acquired and updated on the system, obtaining new supply agreements through your activity.
- Assisting with one off projects and administrative duties as required to maintain customer records and procedures within the LPG business.
- Maintaining relationships with external Field Sales Managers as well as all other departments ensuring required details are communicated.

**Personal Requirements**:

- Strong IT skills
- High levels of attention to details and accuracy across both manual and systems-based work
- Ability to remain calm under pressure
- Strong teamwork
- Great enthusiasm, and attitude for the role as well as a high level of resilience
- Ability to work to deadlines
- Strong communication skills, both verbal and written
- Ability to adapt to changing priorities

**Pay and Benefits**
- Salary £26,000
- 4 additional “Energy” payments of £600 per quarter to help with fuel
- 20 days holiday plus 8 statutory Bank Holidays
- Annual profit share payment
- Company Pension
- Private medical insurance
- Dental insurance
- Staff Social events organised.

**Business Core Values**
- C - Customer Service
- A - Appreciative
- R - Relationships
- E - Effort

Pay: £26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Enhanced maternity leave
- On-site parking
- Private dental insurance
- Private medical insurance
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Work Location: In person