French Speaking Customer Service Advisor
2 days ago
Leicester
Ref: 5298F
**COMPANY PROFILE**
Our client is a well-established leading online retailer with international presence
**RESPONSIBILITIES**
**French speaking Customer Service Advisor**
**Salary: please state your expectations**
**Location: Leicester, Leicestershire (Hybrid office 2 days a week / WFH 3 days)**
Based at commutable distance from Leicester, Nottingham, Coventry, Derby, Rugby, Corby, Northampton, Loughborough, Tamworth, Melton Mowbray, Burton upon Trent, Kettering, Derbyshire, Nottinghamshire, Warwickshire, M1
**Ref: 5298F**
** Hybrid working available: in the office for at least 2 days per week **
** Monday to Friday either 8am to 4pm or 9am to 5pm **
**Main duties**:
To be the main point of contact for French speaking clients and deliver premium customer service at all times
**The Role**:
- To advise customers who have questions about their orders
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other departments
- To promote the company’s products
**CANDIDATE'S PROFILE**
- **Fluent in French (to mother tongue standard) & English is essential**:
- **Previous experience in Customer Service roles would be beneficial**:
- Confident telephone manners with excellent communication skills
- Excellent writing skills and attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system
**SALARY**
**Please state your expectations**
**Keywords**
Customer Service, Customer Care, Marketplaces, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order processing, Customer Relationship, Administration, Enquiry Processing, Quotations, Leicestershire, Customer Service, Customer Care, Translation, Marketplaces, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order processing, Customer Relationship, Administration, Enquiry Processing, Quotations, Fluent in French
**APPLY NOW**
**STATUS**
Live
**SALARY**
Please state your expectations
**REFERENCE**
5298F
**LOCATION**
Leicester
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