French Speaking Customer Services Lead
5 days ago
**French Speaking Customer Service Team Lead /Translator (12 Months Fixed-Term Contract)**
You will be passionate about quality service with a desire to help and support all of our customers via various platforms and marketplaces. As part of a dedicated and supportive team, who remain calm under pressure, are empathetic and have the ability to smile through challenging situations, we expect someone who is structured, self-reflective and able to perform under set KPIs.
If this is the role you have been waiting for you will:
- Have excellent command of oral and written English and French
- Be detailed orientated, self-motivated and innovative
- Be customer focused and possess excellent customer service skills
- Have excellent computer skills with the ability to use the Internet, Google Workplace Apps (Docs, Sheets, etc) and CRM programs
- Be able to work with mínimal supervision and be a strong team player
- Preferably have previous experience as a translator and of marketplaces such as Amazon, Ebay and Shopify
Hours of work 37.5 Monday to Friday either 8:00am to 4:00pm or 9.00am to 5:00pm
You will be required to work in the office at least two days per week (Tuesday and Thursday).
**Job Types**: Full-time, Fixed term contract
**Salary**: £22,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Leicester, LE3 1HR: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- French (required)
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