Assistant Scheduler

4 weeks ago


Birchwood, United Kingdom Urban Maintenance Group LTD Full time

**Urban** **Maintenance Group ltd are expanding Is this the opportunity for you?**

When it comes to Property Maintenance - we get it

Multiple sites - multiple suppliers - all dividing a Property Manager’s time.

We like to keep things simple. We understand property maintenance better than anyone else. Our team have a wealth of experience to enhance our clients experience.

Our solutions are designed to meet all the needs of our clients in the residential and commercial sector. We offer a ‘one stop shop’ with advice when they most need it, which means they can reduce their suppliers, workload and improve wellbeing.

We become an extension of our client’s brand for their landlords and residents. And, because we take so much pride in what we do, we spot problems before they arise. So, they get fewer complaints which means delighted customers who marvel at their ability to manage their properties.

We are proud that most of our work comes from recommendations and referrals. Our customers tell us it’s because we deliver such high-quality solutions, and we make their life easier. As the only service management supplier for so many customers, we must get it right, because we know it’s their reputation at stake.

Our success in delivering a consistent solution for our clients means that Urban Maintenance Group ltd (part of the Nirvana Group) are a growing business with an exciting future. As such we are looking for an amazing Assistant Scheduler to join the team and support the needs of our office and field teams, to provide a best in class service to our wonderful portfolio of clients.

The Assistant scheduler role will involve supporting our field service scheduler and field teams. This includes the scheduling, communication, and follow-up of workload for each operative, to deliver agreed customer service levels, whilst supporting utilisation and productivity of the field workforce.

Our assistant scheduler plays a critical role in the business, ensuring that the field service scheduler can maximise the operatives workload. You will answer phone calls, manage the inbox, respond to and follow up on jobs, order parts and other associated administration tasks. You will raise and issue PO’s, and ensure that all detail is saved to our software systems.

Happy clients are one of the key reasons UMG has grown so successfully, as client retention is so important to us. Once clients try UMG and feel the difference, they rarely leave, such is our reputation for delivering consistent levels of high quality. We simply get the job done with no fuss.

You’ll be joining a fantastic team at the most exciting time, with lots of opportunities to progress your career as the business growth plan is implemented. Having been established for two years with a steady growth to date, that has seen us accelerate from a small to medium business with much expansion in the pipeline.

**Your Core Responsibilities Include**:

- Ensuring that all incoming communications are responded to and tracked, providing proactive customer communication.
- Control of stock ordering and managing inventory within our storage facility.
- Fleet vehicle management; scheduling servicing and breakdown of company vehicles.

*
- Using the scheduling tool to drive performance whilst delivering to Service Level Agreements expected by our clients. Prioritising and allocating calls in line with specific client job urgency.
- Intraday assistance for urgent jobs that are added into the current day’s schedule and for any uplifted work that is identified outside of the original job task. Being the operatives point of contact in anything that affects their ability to complete their route.

**The Person**:

- Two years of experience in administration with strong organisational background is a must
- Ability to be flexible and adaptable in a fast-paced changing environment
- High attention to detail and accurate information recording
- Proactive self-driven approach to pipeline workload
- Excellent communication and interpersonal skills with strong presentations skills
- Friendly, energetic, positive and customer focused approach
- Previous experience in Property Management Sectors will be advantageous

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

Application deadline: 01/05/2023
Reference ID: Admin April 23


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