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Customer Services Officer

4 months ago

Brixton, United Kingdom Venn Group Full time

**
Interim Customer Services Officer - Immediately Required
**Position:

Customer Services Officer**

**Hours:

35 hours per week**

**Location:

Brixton (Office/WFH Flexible Working)**

**Rate:

-£12 - £16 per hour**

**Duration:

3 Months**

**Responsibilities**:

- Act as the first point of contact for all customer enquiries from residents of the organisation comprising of 400 tenants and 172 leaseholders, plus other service users and customers
- Ensure the day-to-day delivery of effective and efficient administrative support services across all housing teams including Repairs and Maintenance, Finance and Housing Management
- Deal with all enquiries and service requests in accordance with current policies and procedures ‘handing off’ enquiries to other staff only with a view to maximise first time resolution
- Ensure service requests are dealt with in the timeframes set out in the organisations service standards including where the service request has been handed off to another team member
- Assist and deputise for the Office Manager in their duties around facilities management, office supplies procurement, complaints monitoring and record management
- Deliver services which comply with policies and procedures, legislation, regulation, standing orders, financial regulations, and statutory health and safety regulations
- Work with colleagues to support the delivery of efficient housing services to customers

**Requirements**:

- Preceding experiences within a Social Housing environment
- Northgate experience required

**If you have experience to match the requirements, or if you would like more information on this Customer Services Manager opportunity, please contact Dan Williams on**

**or send your CV to