Customer Service

5 months ago

Brixton, United Kingdom Healthy Eaters Jamaican Restaurant Take away Full time

**ESSENTIAL REQUIREMENT**:
You must:

- Have proof of right to work in the UK
- Be able to converse in English
- Must possess basic Maths and English qualification

**CUSTOMER SERVICES ASSISTANT - CATERING**

**PERSON SPECIFICATION**
- Be friendly, sociable and welcoming to our customers, to

create a great atmosphere

**Remain calm, patient and polite, if receiving customer feedback**

**Be helpful and go out of your way to help our customers**
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment (if over 18)
- Be able to prioritise duties
- Be honest, reliable and respectful
- Be immaculately dressed. ( Uniform is provided)
- Maintain excellent time-keeping and attendance
- Be professional at all times

**A good team player**
- Build and maintain good relationships with all team members

**Work together with the team to ensure that Healthy Eaters is**

the best it can be
- Be willing to take on ad hoc jobs to balance the team workload
- Be able to communicate well with people of all levels

**CUSTOMER SERVICES ASSISTANT**

**JOB DESCRIPTION**

Your main duties could include:

- Serving Caribbean food and drinks
- Giving advice about food content and menu choice
- Working quickly and accurately to maximise sales
- Keeping the eating and serving areas clean and tidy
- Operating the till - taking cash and card payments and giving

out change and receipts
- Operating vending machines such as coffee-makers
- Refilling hot food containers and other service stations
- Handling customer inquiries, comments and complaints
- Clearing tables, dishwashing and other cleaning duties.

**Working hours and conditions**

Full-time work, part-time and seasonal work is available as per business requirements This may include evenings, weekends and split shifts.

Restaurants and kitchens can be hot, noisy and very

busy, and you would be on your feet for long periods. You would need a high level of personal hygiene. Healthy Eaters would provide uniform and training where applicable.

**Income**

**Entry requirements**

Previous experience in hospitality, catering or customer service would give you an advantage. The following qualifications may also be useful:

- Level 2 Award in Food Safety in Catering.
- Customer Services qualification.

**Training and development**

You would be trained on the job by experienced members of staff.

Whichever setting you work in, you could be expected to be trained in areas such as customer service and food safety. You may also be encouraged to work towards qualifications such as:

- Level 2 Award in Practical Food Safety in Catering
- Level 2 (NVQ) Diploma in Hospitality Services

Please state if you have any of the above qualification stating date and qualification gained (A copy of the certificate will be required should you be offered an interview)

Skills, interests and qualities - please describe how you meet the point below marked (E)

To be a counter service assistant you will need to have:

- A welcoming, friendly and polite manner
- Good customer service skills (E)

(Please state your experience)
- The ability to work as part of a team (E)

(Please state your experience)
- Flexibility to cover for sickness and holidays
- High standards of personal hygiene
- The ability to work under pressure
- Numeracy skills to handle cash and stock (E)

(Please state your experience)
- ability to follow all health and safety practice

**Salary**: £10.55 /hour

**Job Types**: Full-time, Temporary, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

COVID-19 considerations:
All customers are required to wear a face covering, outside collection available, common surfaces are sanitised regular.

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person

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