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Pool Operations Manager

1 month ago

Brixton, Greater London, United Kingdom GLL Full time

Key Responsibilities:

  • Supervise a team of lifeguards and provide guidance and support to ensure the highest level of safety and customer service.
  • Oversee the maintenance and preparation of pool areas and equipment.
  • Ensure the cleanliness and overall presentation of the pool environment.
  • Deliver exceptional customer service and respond to customer queries in a professional and courteous manner.
  • Support the team in preparing studios, gyms, and sports halls for various activities and maintain the overall cleanliness and upkeep of the centre.

Requirements:

  • A strong focus on customer service and a commitment to ensuring the highest level of customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Able to work well under pressure and maintain a calm and composed demeanor in fast-paced environments.
  • Knowledge of health and safety procedures and protocols, with a commitment to maintaining a safe and healthy environment for customers and staff.
  • Able to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Knowledge of the National Pool Lifeguard Qualification (NPLQ) and ability to provide training and support to team members as required.

Benefits:

  • A competitive salary of £31,098.09.
  • A comprehensive benefits package, including learning and development opportunities, a good pension scheme, and discounted gym membership.
  • A chance to work for a values-driven organisation with a strong commitment to employee development and wellbeing.