Customer Support Operations Lead

3 weeks ago


Brixton, United Kingdom Playful Promises Full time

About Playful Promises: We are a renowned lingerie brand committed to delivering exceptional customer experiences.

Position Overview: We are seeking a Customer Services Manager who embodies a friendly demeanor and possesses relevant experience in customer support, particularly within the lingerie or womenswear sectors.

Key Responsibilities:

  • Overseeing daily customer service communications for our e-commerce platform and digital partnerships.
  • Managing stock discrepancies, processing refunds, and handling various administrative tasks associated with customer service.
  • Coordinating with warehouses regarding order fulfillment.
  • Performing general administrative duties as required.

Required Skills:

  • Proficient in MS Office applications.
  • Experience with Gorgias customer service software is preferred.
  • Familiarity with Business Central is advantageous.
  • Strong time management skills with the ability to prioritize tasks effectively.
  • Excellent written communication skills in English, with a friendly and clear tone.

Compensation: Salary range is £26,000 - £30,000.


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