Neighbourhood Officer

Brixton, London, SW9 (office and field based)

About Us

Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

We are currently seeking a Neighbourhood Officer to join our amazing team on a permanent, full-time basis, working 35 hours per week.

The Benefits
- Salary of £36,506 per annum
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Health Shield
- Season Ticket loan
- Subsidised gym membership
- Course Funding

This is an incredible opportunity for a compassionate social housing professional with experience of legal proceeding around tenancies to join our life-changing organisation.

We believe that by providing quality, affordable homes for women, we can help to create a truly more equal society. Now is your chance to play a pivotal role in this mission, supporting countless women in their homes, ensuring they have everything they need to live safe, happy lives.

The Role

As a Neighbourhood Officer, you will provide high-quality neighbourhood customer services and management services to our tenants.

Using a coaching approach to support our tenants, you will design services that better support and empower them, including vulnerable women and older tenants, advocating on their behalf.

You will utilise resources within the local neighbourhood and have honest and sometimes difficult life skills conversations with tenants that enable them to make more informed choices in their lives.

**Additionally, you will**:

- Organise and participate in neighbourhood surgeries
- Ensure compliance with arrears and income policies
- Manage service-related complaints and queries
- Conduct regular inspections of properties
- Identify and deal with abandoned properties and tenancy fraud

About You

**To be considered as a Neighbourhood Officer, you will need**:

- Experience of Social Housing Management
- Experience preparing and presenting cases to Court for breach of tenancy, including DIY possession procedures
- Knowledge of Landlord and Tenant legislation and procedure
- Knowledge of current issues in the provision of social housing, including Welfare Benefits and Welfare Reform & Work Act 2016
- Good verbal and written communication skills
- A recognised qualification at HNC level or higher

Other organisations may call this role Housing Officer, Housing Support Officer, Neighbourhood Support Officer, Housing Services Officer, Resident Support Officer, or Social Housing Officer.

Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.