Income Officer

2 days ago

Brixton, United Kingdom Aatom Recruitment Full time

Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for Income Officer on a 3 month contract with a possibility of an extension.

This position will be a total of 35 hours per week, with hours from 09:00am - 17:00pm.

**Job Purpose**:
The post holder will be responsible for providing an income management service to residents in accordance with Housing Services policies, procedures, and processes. They will be responsible for maximising income collection from current tenants, former tenants,unauthorised occupants, and sundry debtors.

**Job Specific Accountabilities**:

- Identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken and to ensure that the action taken is at all times within required timescales and in-line with the Council's rent arrears policy and procedure
- Manage arrears cases from the point of making the initial contact with the tenants, from prevention through to the enforcement stage, and eviction if necessary. This also includes arranging and presenting introductory review hearings as well as TenancySustainment Panels
- Ensure tenants are aware of their responsibilities with regard to payment of rent and provide assistance and advice in regard to benefit entitlement and maximising any available means of income, with a view to sustaining tenancies and ensuring that evictionremains the last resort
- Carry out home visits and joint visits with stakeholders and facilitate surgeries within the Area Offices and other appropriate locations as required by residents and the service
- Liaise with internal and external stakeholders where appropriate to ensure the effective management of arrears cases. This may include representing the Rents Team at case conferences with other support agencies
- Work with the Tenancy Sustainment and Support Team supporting households impacted by welfare reform such as the benefit cap, bedroom tax and Universal Credit with financial resilience support to reduce impact of rising debt
- Working collaboratively with the Department for Work and Pensions (DWP) in ensuring that Universal Credit claims are processed, assessed and cases escalated, and Alternative Payment Arrangements (APA) applied for where needed. Responsible for the verificationof Universal Credit claims (rent element) via the DWP Landlord Portal
- Engage with neighbourhood/Income maximisation/fraud team on decant, succession, fraud cases and disrepair
- To be the main point of contact for the DWP in order to exchange information and resolve queries in relation to direct deductions as required and to pro
- actively identify cases that are suitable for DWP direct in order to help maximise rental income

**Knowledge, Qualifications and Experience**:

- Educated to NQF Level 2 (GCSE A-C / NVQ Level 2 /Level 2 diplomas) or have equivalent demonstrable experience.
- RSA CLAIT / ECDL or relevant certificate or IT qualification.
- Working knowledge of welfare benefits and housing legislation.
- Knowledge of income management and debt recovery.
- Experience of working in customer focused environment.
- Experience of income collection and of working to targets.
- Experience of providing welfare benefits and housing benefit advice to maximise customers' incomes.

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