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Finance Administrator

4 months ago

Burgess Hill, United Kingdom Huntress Full time

(Hybrid working 2/3 days in the office Full time role)

Main Purpose of the role:

- To maximise the collectability of the sales ledger by recording and resolving billing disputes in a timely and accurate manner, in accordance with company policies and procedures
- To accurately identify the root causes of disputes and recommend preventative action

Attributes
- Able to build strong working relationships with internal and external customers and contacts, including the statutory authorities and the company auditors
- Personal attributes should include energy, an open character, honest and with the highest integrity. Someone who is resilient, a self-starter and with good communication skills and able to operate within a team environment. A desire to learn and contribute is essential
- Commercial acumen, someone who has the ability to focus on the customer whilst maintaining a governance and best practice approach
- A good accounting knowledge and ideally systems related experience such as SAP and excel skills
- Accurate with good attention to detail and good prioritisation skills
- Able to maintain a balanced and calm approach

Individual Responsibilities:
Invoice Queries and Returns
- Register all invoice, credit and debit note queries on SAP on day of notification and manage customer expectations as to resolution timescale
- Proactively review disputes on your portfolio of accounts and prioritise workload to ensure timescales for dispute resolution and targets are met
- Fully investigate all disputes, proactively chase other departments to take actions necessary for resolution, identify root cause and recommend preventative action
- Complete all credit note and returns authorisation forms fully, attach a copy of the invoice and all relevant supporting documentation and obtain the necessary authorisation in accordance with current policy prior to raising credit/return
- Process authorised credit notes and return authorisations in a timely manner, recording business area, credit reason and root cause directly on SAP
- Collections activity following the resolution of a dispute (high value invoices).
- Manage the timely MLS adjustments listed on the MLS tracker as required and within the agreed SLA
- Promptly arrange collection of authorised returns on receipt of customer pick up request and update returns authorisation paperwork and SAP with relevant information
- Carry out weekly follow up of returns authorisations not arranged for collection within 7 days from issue and arrange collection or cancel those no longer valid
- Review and action unauthorised returns
- Maintain accurate and up to date filing system that enables others to locate all paperwork relating to disputes under investigation
- Record all actions taken to resolve disputes on SAP in the standard format and close resolved or invalid dispute in a timely manner

Other
- Support the wider Accounts Receivable team in day to day activities
- Manage incoming calls from internal and external customers
- Supply copy invoices and statements as required
- Report IT issues and process failures affecting the running of the function to Manager immediately they are discovered
- Provide cover for the Sales Ledger Administrator/Senior Credit Controller

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Date
16/02/2024

Job Ref.
25418RG

**Reece Gunning**

Consultant
- 020 7759 7950