Customer Journey
1 month ago
Job Advert
We are currently seeking a Customer Journey & Continuous Improvement Lead who will have significant experience of mapping customer journeys, ensuring customers thoughts feelings and actions are understood. If you have a experience in service design/user research this will be a major plus.
You will have experience in using a data driven approach to support projects that contribute to improved customer journeys and continuous improvement of the allocated business area as well as managing a portfolio of operational projects and workstreams within the allocated business area
We are looking for someone who has calibre in supporting customers, staff and stakeholders with operational changes during planning, implementation and go-live.
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Customer Journey Manager
7 days ago
London, United Kingdom Sainsbury's Full timeJob Description As a Customer Journey Manager, you will play an important role in enhancing our overall customer experience by strategically managing and optimising the end-to-end customer journey; shaping how customers perceive and interact with Sainsbury's brands and channels. Working in partnership with teams in the wider business, you will take the...
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Customer Journey Manager
7 days ago
London, United Kingdom Sainsbury's Full timeAs a Customer Journey Manager, you will play an important role in enhancing our overall customer experience by strategically managing and optimising the end-to-end customer journey; shaping how customers perceive and interact with Sainsbury’s brands and channels. Working in partnership with teams in the wider business, you will take the customer journey...
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Customer Journey Insights Lead
1 month ago
London, United Kingdom Kingfisher Full timeOverview: We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of over 77,000 passionate people, over 1,300 stores and operating in 9 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the...
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Senior Marketing Executive
6 days ago
London, United Kingdom British Heart Foundation Full timeDo have strong marketing experience with a passion for delivering outstanding customer journeys? **About the role** As our Senior Marketing Executive - Customer Journeys, you’ll deliver retention and engagement activities by developing, implementing, and optimising the customer journeys and experiences that the British Heart Foundation offers...
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Customer Journey Manager
2 weeks ago
London, United Kingdom Lloyds Banking Group Full timeOur Mission We're on a journey to build the bank of the future, and we need your help. We're continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you'll impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and...
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BI Analyst
4 days ago
London, United Kingdom Flutter UK & Ireland Full timeBI Analyst - Customer Journeys London, Leeds or Dublin Your team Reporting into the Customer Experience Manager, the BI Analyst and team are responsible for analysis of data from multiple customer touchpoints. We use this data to understand customer behaviour, preferences, and challenges on our products and with our services. We are passionate about...
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Markets Platform
6 days ago
London, United Kingdom Lloyds Banking Group Full timeMarkets Platform - Customer Journey Manager We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining...
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Customer Journey Manager
6 days ago
London, United Kingdom Lloyds Banking Group Full timeWe support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become...
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Customer Journey Manager
2 weeks ago
London, United Kingdom Lloyds Banking Group Full timeDescription Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you’ll impact the lives of more than 26 million customers through brands including Lloyds Bank,...
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Customer Journey Manager
6 days ago
London, United Kingdom Lloyds Banking Group Full timeWe support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part...
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Customer Journey Manager
7 days ago
London, United Kingdom Lloyds Banking Group Full timeWe support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part...
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London, United Kingdom Talan Full timeCompany Description For more than 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation projects in the UK and abroad. With a presence on four continents and a headcount of 6000 consultants, our ambition is to reach a billion turnover by the end of 2025. In the UK, Talan counts 500...
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Markets Platform
6 days ago
London, United Kingdom Lloyds Banking Group Full timeMarkets Platform - Customer Journey Manager We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme,...
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Markets Platform
6 days ago
London, United Kingdom Lloyds Banking Group Full timeMarkets Platform - Customer Journey Manager We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining...
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Markets Platform
7 days ago
London, United Kingdom Lloyds Banking Group Full timeMarkets Platform - Customer Journey Manager We support agile working Click here for more information on agile working options. Agile Working Options Agile Working Options Hybrid Working Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining...
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Markets Platform
2 weeks ago
London, United Kingdom Lloyds Banking Group Full timeDescription Our Mission We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you’ll impact the lives of more than 26 million customers through brands including Lloyds Bank,...
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Markets Platform
6 days ago
London, United Kingdom Workingmums Full timeMarkets Platform - Customer Journey Manager End Date Friday 31 May 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary * Job Description Our Mission We're on a journey to build the bank of the future, and...
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Markets Platform
5 days ago
London, United Kingdom Workingmums Full timeMarkets Platform - Customer Journey Manager End Date Friday 31 May 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary * Job Description Our Mission We're on a journey to build the bank of the future, and we need your...
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Markets Platform
6 days ago
London, United Kingdom Workingmums Full timeMarkets Platform - Customer Journey Manager End Date Friday 31 May 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary * Job Description Our Mission We're on a journey to build the bank of the future, and we need your...
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Markets Platform
6 days ago
London, United Kingdom Workingmums Full timeMarkets Platform - Customer Journey Manager End Date Friday 31 May 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary * Job Description Our Mission We're on a journey to build the bank of the future, and we need your...