Policy and Engagement Officer

7 months ago

Belfast, United Kingdom NIPSO Full time

**TO APPLY FOR THIS ROLE YOU MUST GO TO WWW.NIPSO.ORG.UK AND DOWNLOAD THE APPLICANT PACK, APPLICATION FORM AND MONITORING FORM AND RETURN COMPLETED FORMS TO THE EMAIL SPECIFIED WITHIN THE APPLICANT PACK.**

Job Title: Policy and Engagement Officer

Reporting to: Head of Improvement, Engagement, and Impact

Grade: Staff Officer

**Salary**: £34,524 - £35,712 per annum

Location: Belfast

Main purpose of job The Policy and Engagement Officer will provide support to the Head of Improvement, Engagement, and Impact to ensure the development and effective implementation of learning from the broad range of NIPSO investigations. This will include both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors. Duties will include conducting research, policy analysis and the development of outcome and impact measurements. It will also involve understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies. The post holder will participate in networks established with public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to; understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations both maladministration and local government ethical standards to improve public services and standards of conduct and promote a culture of learning from complaints.

**Summary of principal duties and responsibilities**:

- Support the Head of Engagement, Improvement and Impact in the development and implementation of improvement, impact and learning from complaints in Northern Ireland on behalf of the Ombudsman;
- Establish NIPSO as an authoritative voice on learning lessons from complaints;
- Work with the Head of Engagement, Improvement and Impact to ensure NIPSO uses its complaints investigations as an evidence base to shape NIPSO’s contribution to policy, research, standards and broader lessons for change as well as measuring the impact of NIPSO’s work;
- Support the Head of Engagement, Improvement and Impact in the development of outcome and impact indicators for NIPSO across the broad range of work to ensure achievement of outcomes;
- Assist in the development of appropriate and sound methodological approaches to research, reports and investigations;
- Assist in the analysis of evidence and identification of trends from NIPSO investigations and decisions to enable NIPSO to contribute to policy development for the improvement of public services and standards;
- Maintain a review of complaints and Code of Conduct decisions in other jurisdictions and feed them in to NIPSO’s analysis of evidence and trends;
- Work with the Head of Engagement, Improvement and Impact in the collation, analysis and publication of key statistics, case digests, thematic reports, toolkits, guidance and other publications which ensure the lessons of NIPSO’s work and its impact for learning and improvement across the public sector and in improving standards of conduct is understood and addressed;
- Present the work and findings of the engagement, improvement and impact function to a wide range of audiences;
- Engage with public bodies, political representatives, support and advocacy groups and appropriate networks to ensure the lessons from and impact of NIPSO’s work is properly and appropriately shared for the purpose of improving public services, standards of conduct and promoting a culture of learning from complaints;
- Promote NIPSO’s engagement strategy to ensure those most disadvantaged and who find it hardest to engage with the complaints process are supported to engage with NIPSO and share their experience;
- Assist in the preparation of reports, presentations, articles and other materials as required by NIPSO to support the complaints standards function;
- Cooperate with colleagues across NIPSO to ensure the most efficient use of resources to achieve strategic, business and operational objectives;
- Contribute to the annual business and operational plan on engagement, improvement and impact; and
- Any other duties commensurate with the main purpose of the role.

**General Responsibilities & Duties**
- Adhere to the NIPSO values of fairness, impartiality, openness, respect and integrity;
- Adhere to and promote the Office policies on Equality of Opportunity and Dignity at Work, demonstrating a commitment to the principles of equality, fairness and diversity in all aspects of work;
- Have due regard for your own safety and that of others, behaving appropriately at all times and reporting all accidents no matter how minor;
- Take responsibility for the development of own skills and knowledge through proactive engagement in the internal performance review processes; and
- Undertake ad-hoc, cross-functional project work supporting the development of the Office and service provision a

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