Library Assistant

3 weeks ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

The service is being remodelled to deliver a good quality, comprehensive and efficient offering to all those who live, work and study within the Borough. This is your opportunity to contribute to this dynamic time for the Library Service and shape the future of what libraries are to become.

**Weekend working and working until 8pm is required as part of this role.**

Hounslow’s Library Service consists of 11 libraries as well as an archives and local studies service and also operates a specialist services teams, one serving discrete users e.g. those who are housebound and the other working alongside schools to improve their internal library service. We have over 230,000 items available to residents excluding the specialist collections and c.345,000 annual visits.

In June 2020 Hounslow Libraries joined The Libraries Consortium this gave our members access to more than 3 million items. Resident satisfaction with the service is high, but we are aiming to achieve much more.

**Key Responsibilities**

2. Offer advice and guidance to customers on the use of library materials and equipment including public-use IT and reference and stock enquiries.

3. Participate in the delivery of activities for children and adults in line with the service Events and Engagement Plan including making bookings for and promoting functions/events.

4. Take a positive role in promoting Library Services and stock and ensure the library is always well-presented and tidy, with a high standard of display and promotional materials.

**Your Skills**

1. Exceptional customer service delivery.

3. Ability to work calmly, efficiently and accurately under pressure and in challenging scenarios.

4. Proven ability to show initiative as will be on occasion working in a library without on-site supervision.

**Professional Qualifications**:
English A-C GCSE or equivalent or able to demonstrate an equivalent level of attainment through qualification or experience in a relevant discipline.

**Essential for the Role**

Enhanced DBS check is required for the role.

**We Harness the Mix**

We value diversity in its broadest sense. We're committed to creating an inclusive culture where everyone is able to be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the employee specification.

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