Senior Library Assistant

3 weeks ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

The service is being remodelled to deliver a good quality, comprehensive and efficient offering to all those who live, work and study within the Borough. This is your opportunity to contribute to this dynamic time for the Library Service and shape the future of what libraries are to become.

Hounslow’s Library Service consists of 11 libraries as well as an Archives and Local Studies service and also operates a specialist services teams, one serving discrete users e.g. those who are housebound and the other working alongside schools to improve their internal library service.

We have over 230,000 items available to residents excluding the specialist collections and c.345,000 annual visits. In June 2020 Hounslow Libraries joined The Libraries Consortium this gave our members access to more than 6 million items. Resident satisfaction with the service is high, but we are aiming to achieve much more.

**Key Responsibilities**:
1. Cover for the Library Manager in his/her absence and supervise Library Assistants, building a team culture in the library.

2. Spend time floor-walking, taking a positive role in promoting Library services and stock and ensuring the library is always well-presented and tidy, with a high standard of display and promotional materials

3. Ability to deal constructively with difficult and challenging behaviour, including by customers

**Your Skills**:
1. Exceptional customer service delivery and proven ability to manage and motivate a team of staff in delivering excellent service in line with Council standards.

2. Have effective and excellent communication skills when dealing with colleagues, partners and stakeholders.

4. Ability to prioritize, work calmly, efficiently, and accurately under pressure and in challenging scenarios.

**Professional Qualifications**:
English A-C GCSE or equivalent or able to demonstrate an equivalent level of attainment through qualification or experience in a relevant discipline.

**Interviews to be held on 27/02/23 to 03/03/23

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