Library Assistant: Site Library Services

2 weeks ago


London, United Kingdom University College London Full time

**Ref Number**

B09-00943

**Professional Expertise**

Administration and Business Support

**Department**

Vice-Provost (Research, Innovation and Global Engagement) (B09)

**Location**

London

**Working Pattern**

Part time

**Salary**

£28,344 - £31,596

**Contract Type**

Permanent

**Working Type**

On site (> 80% of working time)

**Available For Secondment**

No

**Closing Date**

28-Jul-2023

**About us**:
UCL is London’s global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities.

LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 15 libraries, the UCL Student Centre, UCL Press, UCL Research Culture, UCL Engagement, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts.

LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

**About the role**:
**Duties and responsibilities**

The post-holder works as a member of the Bartlett Library teams to assist in three areas of work. Duties include:
Customer-facing services

Supporting circulation processes, including assisting with self-service machines and taking payment for fines
Dealing with membership registration and queries, issuing membership cards using the Gallagher system
Handling enquiries about the libraries’ services and resources, including those sent to the live chat platform (LibChat) and the online enquiry service (LibAnswers), referring more complex enquiries to the Desk Head or other sources of help and information
Assisting with the use of printed and online resources, and with IT enquiries and use of facilities in the libraries, referring more complex enquiries to colleagues or ISD

Support for library resources and services

Assisting with collection management including accessioning new stock, loan status changes, re-labelling and relegation of stock
Processing document supply requests/deliveries
Shelving materials and maintaining good filing order in sequences of books and other library materials

Promotion and Service Monitoring

Assisting in the marketing and promotion of the libraries services, including using social media

Ensuring Library Services regulations are observed
Providing orientation tours for new library members
Assisting with the collection and recording of management information

Other duties
Helping to ensure that cleaning and maintenance issues are recorded and reported
Assisting with opening or closing a library site, as required
Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager, the Directors (UCL LCCOS), senior staff acting as Duty Officer or the Pro-Vice-Provost (UCL LCCOS).
The post holder will support and advance UCL's equality, diversity and inclusion ambitions.
The post holder will maintain an awareness and observation of Health and Safety Regulations and will be required to undertake Fire Marshal duties, after appropriate training.
This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description

**About you**:
A part-time vacancy has arisen for a library assistant based in the UCL Bartlett Library, a specialist library collection housing books, journals and DVDs covering the Bartlett Faculty of the Built Environment’s teaching and research interests.

The successful applicant will be one of a customer-facing team of library assistants providing high quality, user-friendly customer service for both UCL and external customers in a welcoming environment, and clerical support for library resources and facilities.

This is a part time post, working 0.4FTE (14.6 hours per week) on Mondays and Tuesdays 9.00 - 17.18pm. The duration of the appointment is open-ended following the successful completion of the initial probation.

This is an on-campus role. It is not suitable for regular remote working.

**What we offer**:
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

**Our c


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