Community Library Officer

3 weeks ago

London, United Kingdom iWork Recruitment Limited Full time

Contract to start 22-01-23 until 28-02-23 with a possible extension.

**Job description**

The Community Library Officer is responsible for ensuring the day to day operation of the library service at branch level to provide a high-quality service.

Including maintaining the key functions of the community and digital library in terms of books, online resources and digital technology, and community activities. Ensuring the building and equipment is operational.

They will support the Community Library Manager to co-ordinate and make best use of the space.

The postholder will fully participate in the delivery of Camden’s community and digital library development.

This involves supporting the development and delivery of a local community library business plan in collaboration with local residents and partners.

They will also develop and work closely with/supervise volunteers to deliver community projects and digital offer in the library to meet community need.

These will include activities such as coding clubs, gadget drop-ins, games clubs, homework clubs etc., supporting other library staff in activities where needed.

The postholder will work with children and families including baby bounce, under 5s and reading activities with children of all ages.

They will build and maintain local partnerships with voluntary and community groups, businesses, schools and colleges, tenants and residents’ associations to ensure ongoing co-design of library services.

They will organise and deliver outreach activities to promote the library beyond the current user group. e.g. providing reader development workshops with schools, youth clubs and community groups in community settings outside the library building

The postholder will support members of the public with self-initiating community and social projects and activities in the library and work with colleagues from across the council including Arts Development and Events to put cultural events in the library.

They will promote and market activities and events in the library in collaboration with the Library Manager and Communications team using a range of communication tools e.g. printed and digital posters for the library, web publishing promoting on social media.

The postholder will assist library users in the use of self-service technology e.g. kiosks, public computers, printers, scanners and other digital provision.

They will also coordinate activities to reduce digital exclusion - for example, working with partners and volunteers to run support sessions to help people access online support (such as Universal Credit; disabled parking, housing).

The Community Library Officer will support the operational running of the Library Service.

This includes delivering the Home Library Service, (selecting books and boxing selections for delivery) and **d**ay to day delivery of library core tasks such as books, stock, shelving; information and enquiries, cash management, book displays, equipment checks, reporting and following up on faults; and opening and closing the building and service and building/facilities management as and when needed in support of Community Library Managers.

They will make sure the library service is accessible to all including children, young people, older people, people with disabilities and black and ethnic minority groups. The postholder will participate and input in to cross-library Service projects to review and develop service.

The postholder will maintain a safe working environment for staff, volunteers and the public; including ensuring safeguarding procedures are followed; events and activities are risk assessed.

They will ensure that duties are undertaken with due regard and compliance with data protection act, GDPR and other legislation.

They will provide excellent customer care at all times including dealing with day to day enquiries and complaints and supporting people to access information and services, including signposting to other services - e.g. advice, job seeking, health.

The postholder will provide operational cover to other libraries where necessary, including working in other sites where needed and support other parts of Library Service such as archives, bibliographic services, online resources where requested.

They will deputise for Community Library Managers where needed and undertake appropriate roles across the council as required to support the delivery of the Camden’s priorities

**About you**

The postholder will have experience of working in a library or similar customer/user focused setting.

They will have strong customer service and communication skills including workshopping, presentations and outreach and excellent skills at working with local stakeholders and partners.

They will have experience of organising and delivering community activities and also skills in supporting others with the use of digital technology.

They will also have good levels of community awareness and/or community developme

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