Library Officer

1 month ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start on 22-04-24 until 22-06-24 with a possible extension.

**PURPOSE OF THE JOB**:
To deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service’s aim to provide the best quality and accessible library and information service to all members of the community.

**PRINCIPAL ACCOUNTABILITIES**:
To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any queries and complaints quickly in accordance with library regulations.

Assist the public with enquiries for information and provide user education and support, using both electronic and paper-based resources; including assisting with access to council services

Operate all ICT facilities, equipment and services in the library and assist customers in the use of public ICT.

Ensure that equipment is working and any faults are reported following corporate procedures.

To plan and deliver promotional events including activities for the Under 5’s, children and teenagers, adult reading groups, IT Taster Sessions etc.

To promote the services of the library at events outside of the library building.

Under the direction of senior staff, to maintain the stock of the library, prepare new items for the shelves, ensure stock is kept in good order, remove items in poor physical condition and withdraw items as necessary.

Promote the use of library stock using books displays.

Complete daily cashing up processes.

Calculate and levy any fines or other charges incurred by users and collect money for items or services, using the tills provided and complying with the Client’s financial regulations.

Collect and record statistics, including the daily people count and numbers of people attending library events.

Evaluate events and assess customerfeedback in order to inform future activities.

Ensure compliance with Library Rules and Regulations and Bye-Laws by users of the service while maintaining good public relations.

Undertake duty management and any relief duties at any library or service point as required.

Ensure compliance with Health and Safety legislation, safeguarding & DBS procedures.

Undertake any other duties as required and commensurate to the designation of this post.

RQ1249648-04-24

Pay: £14.99 per hour

Work Location: In person

Reference ID: RQ1249648-04-24


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