Libraries Officer/admin

2 weeks ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Libraries Officer/Admin**
**Reference no: Hackney RQ867952**
**Pay Rate: £17.27 per hour PAYE**
**This opening assignment is for 3 mouths**
**Enhanced DBS disclosure required for this role**
**Key Responsibilities**:

- Act as first point of contact for library customers, develop high-quality customer service standards and to serve and assist customers in a friendly and efficient manner, referring on where appropriate.
- Take responsibility for ensuring that contractors adhere to policies and procedures whilst in the library.
- Take the lead on project based work including outreach and development and lead on an area of responsibility commensurate with the new Libraries strategy, for example lead working groups and partnerships with internal and external stakeholders.
- Organise staff deployment, supervise weekend and relief staff and maintain high levels of teamwork.
- Supervise the operation of the library on a daily basis and to take charge when required and provide a high level of customer satisfaction for the library service.
- Be responsible for ensuring that the library is opened and closed correctly and that all policies and procedures are adhered to.
- Solve customer enquiries and disputes in an efficient manner retaining high customer satisfaction levels for the service.
- Join new customers, making a positive first impression and ensuring that initial needs and expectations are met.
- Champion the use of self service technology and to encourage customers to use this facility wherever possible.
- Carry out administrative tasks such as reservations, discards, inventories, stock servicing and raising purchase orders
- Carry out routine library duties such as shelving and making sure the library is clean and tidy
- Take personal responsibility for Health and Safety, to include acting as a fire marshal, keeping own workspace safe and highlight issues of concern to the Libraries Area Manager

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Hackney RQ867952**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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