Senior Library Assistant

4 weeks ago

London, United Kingdom TFPL & Sue Hill Recruitment Full time

**Senior Information Assistant**

**£26,000**

**London**

**35 hours a week**

**About the company**

Sue Hill Recruitment are delighted to be working in partnership with The Royal College of Surgeons, who are seeking to recruit a Senior Information Assistant to join their Library Team.

The Senior Information Assistant will be a key member of the library team, with responsibilities for supporting the delivery of high-quality and customer-focused library services, and activities that are delivered from the library and remotely via the Internet.

Customer-facing support activities include welcoming visitors to the library, providing assistance and support to library users, and answering in-person and remotely submitted enquiries. Non-customer facing activities include supporting the professionalduties of the Assistant Librarian, Customer Services Manager and Library Collections Manager, supporting the production and delivery of the Plarr’s Lives of the Fellows resource, and undertaking general business support activities and administrative and clericalduties.

**Main Responsibilities**
- Contribute to the delivery of an efficient, effective, friendly and responsive on-site library service for Members and Fellows, trainees, researchers, and other visitors.
- Contribute to the smooth and effective functioning of the Members’ Library and the Research Suite, ensuring that the information needs of library users are fully met.
- Assist in the provision of user-focused, high quality physical and virtual services to support the information needs of our audiences, and in the development of effective working practices required to deliver these.
- Provide assistance and support to the Assistant Librarian, the Customer Services Manager, and the Library Collections Manager with processes, activities and projects as required.

**Enquiry and Reading Room Services**
- Work as part of a team, to supervise the use of the library to ensure an efficient, effective and secure on-site service, including invigilation of researchers using Library and Archives material to agreed professional standards in the Research Suite.

**Customer Services**
- Support and take part as needed in the article supply and inter-library loans services.
- Assist the Customer Services Manager with the planning and implementation of appropriate user research and feedback gathering to identify user needs to inform decision-making in collection and related service developments.
- Take part in the development of the library’s blog and presence on social media.

**Collections Management**
- Provide administrative support to the Library Collections Manager for the selection and acquisition of print and digital books, journals, and other items for the library, e.g. submitting orders, processing invoices.
- Provide support for collections preservation and conservation activities where necessary, including binding, repairs, and digitisation.
- Retrieve books and other library materials from the library store rooms that are required for use by library users.
- Re-shelve books and other library materials on shelves (including high shelves) and in the library store rooms, and assists with the tidying of the reading rooms.
- Receipt of library materials ordered from off-site stores and processing of items to be returned from off-site stores.
- Other collection management support tasks as required, e.g., maintaining collection management statistics, labelling, boxing, journal 'check in’ administration and shelving.

**Support for Plarr’s Lives of the Fellows of The Royal College of Surgeons of England**
- Work and liaise with the Lives of the Fellows editorial team and the Customer Services Manager to produce and deliver the Plarr’s Lives of the Fellows service.
- Provide support to the Plarr’s Lives of the Fellows Committee, including distribution of committee papers, preparation and distribution of the agenda, and taking minutes of meetings.
- Add and maintain content on the Lives website, as directed by the Customer Services Manager.
- Liaise with the Membership Engagement team regarding the reporting of deaths of Fellows and the monthly deaths list.

**Business Support and General Activities**
- Provide support to the Library & Archives department by processing, submitting orders and invoices using the College Proactis finance system, including reports on departmental budget supported by the Information Assistant.
- Provide health and safety training and support for new starters in the Library and Archives Department and periodic refresher training and support as required.

**PERSON SPECIFICATION**
- Experience or knowledge of library, archives or other information-centred work
- Experience of using automated library management systems such as Symphony
- Experience as a user of using automated library catalogues
- Strong IT skills, including MS Office (word processing, spreadsheets).
- Excellent communication and interpersonal skills and a proven ability to work as part of a team and liaise with a wide range of colleagues and customers
- Ability to work methodically and accurately to agreed standards and criteria and with attention to detail.
- Experience of collections related duties (e.g. acquisitions, cataloguing, stock management etc.)

**Desirable**
- A relevant professional, vocational or academic qualification.
- Understanding/experience of metadata concepts e.g. tagging.
- Some knowledge of or interest in web authoring and using information technology to support practice and learning, including HTML and Web 2.0 technologies.

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