Library Assistant

3 weeks ago

London, United Kingdom Business Smart Solutions Full time

**ROLE PURPOSE**:
To undertake the routine tasks required to ensure the efficient and smooth operation of the library, serving customers and promoting the service to the local community within the context of the library service plan.

**1. Resident and Community Contribution**
- Assist members of the public with enquiries, referring on to other staff when necessary
- Serve members of the public in a polite, helpful and welcoming manner, adhering to customer care and equalities policies at all times
- Demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.

**2. People Management**
- No direct supervisory responsibility however there may be a requirement to assist in induction and training of peers and new employees.

**3. Operational Service Delivery**
- Operate the library computer system to process the circulation of items.
- Register and induct new members to the library service and to maintain and update membership records, ensuring compliance with General Data Protection Regulations at all times.
- Answer enquiries from the public relating to the stock and facilities of the library
- Assist the public with their information enquiries using a range of hard copy and electronic resources, referring on to other staff when necessary.
- Collect fees and charges in accordance with library regulations.
- Shelve returned items and tidy shelves, maintaining displays of books and other items and ensuring a high standard of presentation within the library.
- Operate any relevant machinery in the library, e.g. Photocopier, fax, PCs, coffee machines, scanners and printers.
- Undertake ongoing training as required to ensure the service provided to the public is of the highest standard
- Work at any library in the borough as required to keep key service points running, including relocating within the working day Page 3 of 6
- Observe correct health and safety policies to ensure the safety of staff and visitors to the library at all times
- In the absence of an on-site manager, to act as a keyholder to open and/or close the library, and ensure services are delivered to residents
- As required, to prepare the cash float and the daily reconciliation of income
- Assist with the planning, organisation, support and delivery of events and activities both in the library and as part of a branch outreach programme
- Maintain a good level of communication with managers and co-workers to ensure significant information is passed on
- Join new members to the library service and to maintain and update membership records
- Serve and sell refreshments
- Assist members of the public with their use of library PCs and printers and where required plan and deliver computer taster sessions
- Assist with the processing of new stock as necessary
- Promote sales of books, publications and other items within the library, collecting fees and maintaining sales records.
- Assist with any other administrative tasks as directed by the manager, for example, ordering stationery, organising posters and leaflets, dealing with overdue procedures 4. Service Planning and Development
- Maintain knowledge of the current Team Plan and understanding of own contribution in order to ensure delivery of this plan.

**5. Financial and Resource Management**
- Demonstrate cost-consciousness and identify any cost effective changes to own way of working.

**6. Service Improvement**
- Identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers

**7. Contacts**
- Internal: All Library Service Staff, Senior Managers and other Council Employees
- External: Service Users

**8. Additional Responsibilities**
- Complete other reasonable tasks in order to fulfil role purpose or as required by management.

**9. Key Performance Indicators**
- Contribute to service monitoring of performance through collection of data such as enquiry counts
- Participate in the Performance and Development scheme

**1. QUALIFICATIONS**

English A-C GCSE or equivalent

**2. STATUTORY or ROLE SPECIFIC REQUIREMENTS**

Ability to work the days and shifts as outlined in the advertised work pattern for this post.

Ability to move and transfer books onto a trolley and from the trolley to book shelves. This involves bending, stretching, pushing and carrying.

Ability to file in alphabetical and numerical order

Ability to work in any location in the borough as required

**3. EXPERIENCE**

Paid or voluntary experience of face-to-face customer contact with a diverse range of adults and children

Experience of working in a team dedicated to frontline service delivery.

Experience of working calmly, quickly and accurately under pressure.

Experience of speaking to large groups, delivering talks, presentations etc.

Experience of engaging with children, young people and people with disabilities in individual

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