Library Assistant
2 weeks ago
Do you have experience working in a customer service environment with strong communication skills? Are you looking for a permanent part-time role? Are you flexible and happy to work on a four-week roster including late shifts and weekends? If yes, Signature Recruitment is looking for a Library Assistant to join our client, a Higher Education establishment in London.
This role is about teamwork and exceptional service within a dynamic library environment. You’ll start your day with a positive attitude, ready to collaborate with colleagues in delivering top-notch customer service. While library experience is a plus, strong IT skills and a willingness to learn new systems are essential. You’ll be confident using MS Office Suite and adept at picking up library-specific software. The role requires a high level of professionalism and the ability to handle challenging situations with grace.
**Library Assistant Key Responsibilities**:
- Ensure the library is organised and inviting by clearing, tidying, sorting shelving, and re-shelving materials.
- Provide excellent service at all service points, answering user queries in person or remotely, and directing them to appropriate resources.
- Log overdue books and process memberships and inter-library loans and document delivery requests.
- Contribute to digitisation projects and participate in collection management tasks.
- Participate in library tours, inductions, and general user education sessions.
- Compile statistics, generate reports, and update the library catalogue.
**Library Assistant Key Skills**:
- Provide a high level of customer service to all customers, generally students, and able to deal, on occasions, with challenging customers in a polite, firm but fair manner.
- Effective planning, organisational and prioritising skills. Confident in the ability to respond to changing pressures and requirements.
- Fit and healthy to comfortably deal with the manual nature of the role.
This prestigious library boasts a collection of over 1.3 million volumes, with a particular focus on Asia, Africa, and the Middle East. The library offers a wealth of physical and online resources to support research and learning. Attracting scholars and students from across the globe. This is a fantastic opportunity for someone who thrives in a collaborative environment, enjoys helping others, and possesses a strong work ethic. If you’re a team player with a knack for technology and a dedication to exceptional service and are comfortable with the manual aspects and shift patterns of this role, we encourage you to apply
Required skills
***
Confident using IT
excellent customer service
Highly organised and attention to detail
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