Library Officer/admin

2 months ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Southwark RQ1204715**

**Enhanced DBS disclosure required for this role**

The purpose of the role is to deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service’s aim to provide the best quality and accessible library and information service to all members of the community.

**Key Responsibilities**:

- Provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any queries and complaints quickly in accordance with library regulations.
- Assist the public with enquiries for information and provide user education and support, using both electronic and paper-based resources; including assisting with access to council services
- Operate all ICT facilities, equipment and services in the library and assist customers in the use of public ICT.
- Ensure that equipment is working and any faults are reported following corporate procedures.
- Plan and deliver promotional events including activities for the Under 5’s, children and teenagers, adult reading groups, IT Taster Sessions etc. To promote the services of the library at events outside of the library building.
- Under the direction of senior staff, to maintain the stock of the library, prepare new items for the shelves, ensure stock is kept in good order, remove items in poor physical condition and withdraw items as necessary. Promote the use of library stock using books displays.
- Complete daily cashing up processes. Calculate and levy any fines or other charges incurred by users and collect money for items or services, using the tills provided and complying with the Council’s financial regulations.
- Collect and record statistics, including the daily people count and numbers of people attending library events.
- Ensure compliance with Library Rules and Regulations and Bye-Laws by users of the service while maintaining good public relations.
- Undertake duty management and any relief duties at any library or service point as required.
- Ensure compliance with Health and Safety legislation, safeguarding & DBS procedures.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Sufficient standard of education to include excellent level of numeracy and literacy.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
- Experience of working with the public.
- General knowledge and awareness of current public library and council services.
- Ability to communicate effectively with all members of the community.
- Ability to communicate effectively with all members of the community.
- Ability to work with all sections of the community, including children and young people, persons with a disability; and people from diverse cultural backgrounds.
- Ability to plan and deliver library related events to all sections of the community.
- Ability to deliver a very high standard of customer care at all times especially when dealing with problems.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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