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Customer Service Advisor

3 months ago


Cardiff, United Kingdom CCP Full time

We are proud to be working with an exciting, rapidly expanding organisation as they look to recruit 8 committed Customer Service Advisors for their Cardiff-based contact centre operation. You must be able to demonstrate resilience, reliability, excellence in execution and confidence while speaking to customers.

As a Customer Service Advisor, you will be responsible for taking a very high volume of calls from customers wishing to make a booking, fielding general customer service enquiries, and resolving simple complaints; all via telephone. You must take pride in providing an efficient and effective service, delivering first time contact resolution in a timely and accurate manner achieving a high level of service to customers.

To be considered for this role, you must have experience working in a customer focused environment, ideally within a contact centre however consideration will be given to individuals who have either worked within customer facing environments.

**Must Haves**
- Excellent telephone manner
- Good verbal and written communication skills
- Ability to work under pressure in a scheduled environment with the ability to multitask
- Excellent accuracy and attention to detail

**Salary**: £432.00 to £466.00 weekly / £22,464.00 to £24,232.00 per annum based on selected shift pay rate.

Contract Type: Permanent - 40 hours per week

**Perks**
- Weekly Pay
- Modern Office based in the City Centre
- Workplace Pension

**Job Types**: Full-time, Permanent

**Salary**: £22,464.00-£24,232.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Transport links
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location

Reference ID: BH-3715

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