Customer Service Specialist

6 months ago


Blackburn, United Kingdom Go Thrift Full time

**Customer Services Specialist**

At Go Thrift, we’re committed to providing a sustainable solution to the mass production fast fashion problem, along with offering our customers the top level of service they’d expect from any other retailer. We’re on a mission to build a better way to shop. Sound like something you want to be part of?

**Want to join the team?**

You will be the main point of contact for all of our customers here at Go Thrift. The first friendly voice of our business will be yours, and you will thrive in catering to every customer's individual needs and expectations. No enquiries will appear too big (or small) and you will ensure that every customer ends their shopping experience with a positive outlook on Go Thrift as a whole. Sure, mistakes happen, but it will be down to you to get that customer back on our side and let them know how good we really are at what we do. You will have extensive attention to detail, and thrive under pressure and deadlines. A positive sunny disposition is a must, as your role will consist of endless customer interactions.

You must have exceptional time management skills and be able to balance a large workload evenly throughout your working day. Excellent communication skills and a strong level of written vocabulary is a must. You must be decisive and able to take responsibility for problem solving decisions at a fast and reactive pace.

You will also be responsible for processing all customer returns on a daily basis. This means working hybrid between the office and warehouse floor and being able to seamlessly move between departments to efficiently maximize your duties. You will also be required to answer customer enquiries around specific items, which means going out into the stock warehouse and climbing the ladders to access items stored on high rails.

**What we’re looking for**

Due to the varied nature of this role, either customer service experience (face to face or digitally) or warehouse experience is required. This role is based at our HQ in Blackburn, Lancashire, so someone local or with their own transport is ideal.

At Go Thrift, we are committed to achieving success and fostering respect through excellent education and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.

**What you'll get**
- up to £24,000 p/a
- 28 days holiday
- Your birthday off
- Company pension
- 50% company discount
- Monthly allowance for free clothing
- Staff incentives and monthly gifts
- Regular company events and social gatherings

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person



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