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Legal Operations Co-ordinator

4 months ago

Manchester, United Kingdom Horwich Farrelly Solicitors Full time

We are currently seeking a Legal Operations Co-ordinator to join our growing and dynamic team of legal professionals in the Glasgow Office. The role will operate remotely within office time in our head office in Manchester. This is an opportunity to work with an engaging and friendly team and to make a real difference developing and improving operations within our growing Scotland office.

You will proactively drive forward the operational performance of the department, taking accountability for the delivery of service to our clients, employee productivity and revenue performance; whilst identifying areas of inefficiency and suggesting/implementing improvements when needed.

You will also take responsibility for a number of operational areas within the team, including billing, SLA compliance and training. The individual will be required to coach teams to ensure that employees are working in line with best practice and understand the importance of data reporting. The individual will manage the production of Management Information as per stakeholder requirements.

You will also be building strong relationships across the business, the individual will also deliver operational improvements and drive efficiencies through the use of technology, data and innovation.

What will you be doing?

You will drive continuous improvement, operational excellence, embedding best practice, increasing productivity and improving efficiency across the office. You will implement and drive the progress of strategic projects, liaising with key stakeholders, reporting on progress and delivering tangible benefits.

This role is a great opportunity for you to work across the firm and collaborating with different departments to achieve business excellence. In this role you will proactively identify, develop and implement new initiatives which help improve client service and the performance of the team/department. You will be identifying areas for improvement to create greater efficiency and accuracy in file handling/management within teams. You will be required to assist in effective preparation of client audits both internal and external, also to ensure compliance with Solicitors Accounts Rules and Law Society Practice Management Standards.

What do I need?

You will have previous experience within a similar role and demonstrate the below attributes and skills;
Strong planning, organisational and time management skills

Strong analytical and problem-solving ability

Able to meet deadlines and escalate where appropriate

Experience of producing client MI, reviewing and interpreting data

The ability to influence and promote change through a variety of stakeholders

Experience of process review or implementing operational efficiencies

The ability to take a proactive approach to work and make informed decisions (escalating to the Legal Operations Manager when necessary)

This is what our Hiring Manager, Fiona, says about the role;

Progression

As a firm we are fully committed to nurturing and growing talent, part of which involves recognising the results of an individual’s work and rewarding high performance.

The firm offers an annual development grant which can be used towards further study or professional development and there are opportunities to progress as the office continues to grow and succeed.

Above all the firm values potential, if you are inquisitive, hardworking and passionate about achieving great results, HF is a great place to develop your career.

What’s in it for you?

We are not your stereotypical corporate law firm. We offer flexible working and have a relaxed dress code, you can be yourself at work. We offer hybrid working and flexible working hours for all.

We continue to place a firm emphasis on investing in our people and promoting internally, from paying for professional subscriptions to offering learning and development grants for further study, we are always looking to invest and grow our people.

We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:
25 days’ annual leave, increasing to 30 days with service
Private healthcare provision
Company pension scheme
Enhanced parental leave
Cycle to Work scheme
Life insurance and income protection
Employee Assistance Programme & Digital GP service
Season ticket loans
Professional subscriptions paid
Flu vouchers
Bonus scheme
Perks at work scheme package

About the company

HF is one of the UK’s leading providers of legal and handling services to the general insurance sector. Established in 1969, the firm currently provides legal services to 12 of the UK’s 20 largest motor insurers in specialist areas such as counter fraud, large & complex injury, motor and casualty services, recoveries, costs and credit hire.