![Cowie Technology Group Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant/administrator
1 week ago
**JOB DESCRIPTION**
**Job title: Customer Services Assistant**
**Overall Purpose**:
- To ensure the efficient and effective processing of sales orders, sales invoices, despatch, customer correspondence.
**Principal Accountabilities**:
- Processing customer orders using the company’s sales order processing software, whilst ensuring all customer, item, quantity, pricing and packing instructions are correct and customer requirements achieved.
- Allocation of stock & production job feeds to customer orders using the company’s sales order processing software.
- Advising customers of estimated despatch dates for their orders using the company’s sales order processing software to create an Order Acknowledgement.
- Invoicing customer orders using the company’s sales order processing software.
- Allocation of couriers or freight forwarders to despatch customer orders and the preparation of the necessary despatch paperwork.
- Preparation of export documentation where required.
- Document control.
- Dealing with sales order progress queries and correspondence both verbally and in writing.
- Answer general pricing and stock enquiries for existing customers.
Hours of work : Mon-Thurs 8:30-5:00, Fri 8:30 - 2:00 (37.5 hour week)
Holidays - Starting at 23 days plus 8 bank holidays and Christmas Eve
Benefits : Pension, Life Assurance, Private Healthcare
**Salary**: From £22,500.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service/Administration: 1 year (preferred)
Ability to Commute:
- Middlesbrough, TS8 0TQ (required)
Work Location: In person
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