Outpatient Co-ordinator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Audiology & ENT
- **Grade**
- Band 4
- **Contract**
- Fixed term: 12 months
- **Hours**
- Full time - 37.5 hours per week (Monday-Friday between 08:00-17:00)
- **Job ref**
- 164-4850390-A**Site**
- Nottingham University Hospitals NHS Trust
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 per annum
- **Salary period**
- Yearly
- **Closing**
- 19/01/2023 23:59Job overview

**Please note that previous applicants need not apply.**

An exciting opportunity has arisen in the Audiology Department based at Ropewalk House, in the centre of Nottingham, for a full-time 12 month fixed term position supporting our busy Audiology outpatients service during a period of significant service development.

We are looking for a well-motivated and pro-active individual who is able to adapt quickly to new roles/tasks and works well within a team.

Main duties of the job

The post-holder will work alongside outpatient co-ordinators, closely with the admin team, service manager and clinicians to ensure the quality of the service throughout a transitionary period.

The post is an outpatient co-ordinator role with a special focus on supporting the clinical rota. The post-holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post-holder will oversee clinic cancellations and ensure necessary reductions are made in response to clinical staff absences.

You should be competent in the use of computer systems, including ERS, Microsoft packages, Medway PAS and NOTIS and will have previous experience of working with rotas.

Working for our organisation

The administration team consists of a variety of administration roles, providing a high quality administration service to both patients and clinical teams.

We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.

We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for the details and responsibilities.

**Previous applicants need not apply**

Person specification

Training and Qualifications

Essential criteria
- A-C grade GCSEs or equivalent including English and Maths
- Evidence of a commitment to continued learning

Experience

Essential criteria
- Microsoft Office, Medway PAS and ERS
- Experience of managing a team
- Proven experience of working in an admin/clerical environment
- Experience of adding rotas

Desirable criteria
- Experience of supervising a team

Communication

Essential criteria
- Clearly and accurately convey information to different audiences
- Ability to deal with conflict in a diplomatic manner
- Excellent communication and customer care skills

Analytical and Judgement

Essential criteria
- Ability to recognise and advise senior managers on operation issues affecting waiting lists and capacity
- Able to suggest solutions to complex issues
- Display initiative

Planning and Organising

Essential criteria
- Demonstrate an ability to organise and manage a busy workload
- Ability to multitask
- Display attention to detail

Physical Skills

Essential criteria
- Constant use of IT equipment and long periods sitting at a keyboard.
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupation

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