Outpatient Co-ordinator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Digestive Diseases

**Grade**
- Band 4

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week (Monday - Friday, 7.5 hours per day)

**Job ref**
- 164-5580438

**Site**
- Nottingham NHS Treatment Centre

**Town**
- Nottingham

**Salary**
- £25,147 - £27,596 per annum

**Salary period**
- Yearly

**Closing**
- 03/09/2023 23:59

Job overview

This is a unique opportunity to work within Gateway I based in the Treatment Centre at Nottingham University Hospitals.

Gateway I is the Outpatient department for Digestive Diseases which comprises of Gastroenterology, Colorectal, Hepatology, Hepatobiliary & Pancreatic Surgery, Urology & Dietetics.

Main duties of the job

An exciting opportunity has arisen within the Specialties for an Outpatient Co-ordinator

You will work closely with all members of the admin and nursing team as and when necessary, contributing to the development of a highly skilled workforce. You will line manage our Gateway Receptionists and Outpatient Administrators and work alongside the team to provide a friendly, efficient service for patients.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

tasks include but not limited to:
Provide support to the Service Manager and Deputy Sister to ensure the smooth and effective running of the Gateway.

Act as a key contact for all consultants, patient and service users queries/concerns.

Manage ERS worklists, including advice and guidance and appointment slot issues.

Responsible for relevant actions required as part of schedule maintenance, including cancelling, restructuring and building of clinics, ensuring all staff adhere to template format and rules, and ensuring that all clinic/day case cancellations are dealt with in a timely manner and communicated accordingly.

Person specification

Training & Qualifications

Essential criteria
- To be educated to GCSE/O-level standard, including Maths & English, or equivalent work experience
- Competent Computer and Software Knowledge and skills

Desirable criteria
- Understanding of Medical Terminology

Experience

Essential criteria
- Demonstrable experience of prioritising work load and delivering on targets
- Experience of managing and supervising the performance of others
- Experience of dealing with non routine queries and tasks

Desirable criteria
- Healthcare Background
- Experience of using Healthcare IT Systems
- Experience of National Pathways and Targets

Communication and relationship skills

Essential criteria
- Ability to motivate staff and colleagues
- Ability to supervise a team
- Good written and verbal communication skills
- Ability to manage conflict

Desirable criteria
- Able to demonstrate a pro-active approach to work and able to propose solutions
- Positive attitude to problem solving

Planning and Organisation

Essential criteria
- Ability to work to deadlines
- Co-ordinate and plan activities
- Able to work without direct Supervision
- Ability to work under pressure using own initiative
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the tran

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