Outpatient Co-ordinator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An exciting opportunity has arisen in the Audiology Department based at Ropewalk House, in the centre of Nottingham, for a full time permanent position supporting our busy Audiology outpatients service.

We are looking for a well-motivated and pro-active individual who is able to adapt quickly to new roles/tasks and works well within a team.

The successful candidate will work as part of the Audiology administration team in conjunction with the Audiology clinical team.

Main duties of the job

The post-holder will work alongside another outpatient co-ordinator, closely with the admin team, service manager and clinicians to ensure the quality of the service throughout a transitionary period.

The post is an outpatient co-ordinator role with a focus on supporting the clinical rota and the day to day line management support of the admin and clerical team. The post-holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post-holder will oversee clinic cancellations and ensure necessary reductions are made in response to clinical staff absences.

You should be competent in the use of computer systems, including ERS, Microsoft packages, Medway PAS and NOTIS and will have previous experience of working with rotas.

About us

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Training and Qualifications

Essential

A-C grade GCSEs or equivalent including English and Maths Evidence of a commitment to continued learning

Experience

Essential

Microsoft Office, Medway PAS and ERS Experience of managing a team Proven experience of working in an admin/clerical environment Experience of adding rotas

Desirable

Experience of supervising a team

Communication

Essential

Clearly and accurately convey information to different audiences Ability to deal with conflict in a diplomatic manner Excellent communication and customer care skills

Analytical and Judgement

Essential

Ability to recognise and advise senior managers on operation issues affecting waiting lists and capacity Able to suggest solutions to complex issues Display initiative

Planning and Organising

Essential

Demonstrate an ability to organise and manage a busy workload Ability to multitask Display attention to detail

Physical Skills

Essential

Constant use of IT equipment and long periods sitting at a keyboard.

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