Outpatient Co-ordinator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 4

**Main area**
- Outpatients
- **Grade**
- NHS AfC: Band 4
- **Contract**
- Secondment: 9 months
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-4791179-B**Site**
- Nottingham NHS Treatment Centre
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 Per Annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

**9 Month Secondment Opportunity**

The Outpatient Co-ordinator will work with a variety of specialties including Vascular, Pain Management, Sleep Services, Respiratory, Orthopaedic Service, Physiotherapy & Occupational Therapy delivered across Outpatients.

The Outpatient Co-ordinator ensures the efficient scheduling of patients’ outpatient appointments on behalf of the Trust’s clinical directorates and within NHS target guidelines, escalating issues to the relevant Directorate personnel as appropriate. Support will be provided to the Service Manager which includes the day to day management of a small administration and reception team. The post holder will ensure all staff are inducted and provided with appropriate on-the-job training in Trust and departmental policies and procedures, and support new and temporary members of staff, monitoring progress and initiating corrective action where necessary.

Main duties of the job

The post holder will act as Deputy to the Service Manager for the day to day supervision of the outpatient clinics and line management of outpatient administration teams and will work closely with other Outpatient Co-ordinators and Service Managers within the department to ensure the quality service.

The post holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post holder will oversee clinic cancellations and ensure necessary reductions are made in response to medical staff absences.

The role/duties of the post are outlined above. In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

Working for our organisation

About the Vacancy:
About you:
Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues.

Detailed job description and main responsibilities

In addition to the information provided in the advert, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

**Qualifications**:
Essential criteria
- Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- Good command of the English language - both written and spoken.

Analytical and Judgement skills

Essential criteria
- Use judgement and decision making skills
- Displays initiative
- Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Planning and organisation skills

Essential criteria
- Ability to multi-task
- Excellent organisational/co-ordination/work prioritisation skills and meticulous attention to detail
- Ability to manage and implement change
- Consistently works to a high standard
- Works within prescribed deadlines
- Demonstrates an understanding of financial implications within theatre utilisation/scheduling

Physical skills

Essential criteria
- Good IT skills

Experience

Essential criteria
- Proven experience of working within a clerical environment
- Experience of Microsoft office and knowledge and experience of Medway PAS and Notis.
- Proven experience of supervising a team
- Proven experience of waiting list management within the NHS
- A thorough understanding and a practical ability to implement the Trust Waiting List Policy and Procedures
- Experience in managing change

Communication and relationship skills

Essential criteria
- Must be able to clearly and accurately convey information verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and

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