Customer Service Administrator
3 weeks ago
Here at Dyno, we are looking for **a Customer Service Administrator/Dispatcher** to come and join our team working in the Beckenham area. If you are looking for a change then we want to hear from you
The Role:
Responsibilities for the Customer Administrator/Dispatcher - Managing the activities of approximately 12 engineers under your control, you will:
- Distribute daily work schedules via Dynamic365 to engineer field apps
- Manage the work areas of each engineer to reduce down time, travel and enhance customer satisfaction and productivity
- Update job notes, customer and engineer comments
- Liaise with customers throughout the working day with ETA updates, job updates and re-scheduling of appointments
- Assume responsibility for the area under control and delivery an exceptional level of customer service
- Liaise with Key Account customers and provide work in progress updates and job notes
- Establish excellent working relationships with engineer staff and assist with their queries
- Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
- Liaise with our Sales Team with regards to both current and new customer enquiries and job bookings
- Work closely with our Dyno National call centre and provide timely updates and job specific information when required
- Manage engineer overtime dependent on work volumes and engineer availability
- Be prepared to learn and have a good geographical understanding of the area of responsibility
- See Customers jobs through to duration and complaints
- Report directly into the Office Manager
What’s in it for you?
- 20 days holiday + Bank Holidays (increases with time served)
- Overtime available
- Generous bonus structure
- Wellbeing Employee Assistance Programme
- Remote Working after 6 months
What we are looking for:
- Previous experience within a dispatch role and real time engineer management is not essential but ideal
- Must have excellent customer service skills, commercial understanding and an awareness of productivity
- Must have excellent IT skills and be proficient in Excel and Word
- Great team worker
- Helpful and proactive
Starting basic £22000 -£23000 + Commission + Bonus - OTE £26000
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Signing bonus
Ability to commute/relocate:
- London, BR3 1QZ: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: Hybrid remote in London, BR3 1QZ
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